topic Re: Invalid number and e-mail in Get Support

Invalid number and e-mail

skwhite123 — Tue, 22 Feb 2022 16:04:24 GMT

I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?

Re: Invalid number and e-mail

BeachNBeer — Tue, 22 Feb 2022 16:09:11 GMT

@skwhite123 Did you possibly join Public Mobile at a store and they activated your account for you? If so, they don't make your self serve account you have to do that yourself.

Go to link below to create self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you activated an account at home by yourself the account would have been created when you were doing the activation.

If you're having problems then reach out to Support.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Invalid number and e-mail

Meow — Tue, 22 Feb 2022 16:24:36 GMT

@skwhite123 wrote:
I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?

I guess you DO have PM service, correct?

If you joined PM at retail outlet, they do not create PM account for you. You will have to go to https://selfserve.publicmobile.ca/ and create account.

Re: Invalid number and e-mail

hTideGnow — Tue, 22 Feb 2022 16:26:18 GMT

HI @skwhite123 did you activate in-store? If so, they might have opened one for you during activation,

Best to do is to open a ticket with PM support and confirm. Just message them directly at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Invalid number and e-mail

skwhite123 — Tue, 22 Feb 2022 16:29:33 GMT

Hi and thanks for your response. I attempted to create an account but it just kept telling me everything I entered was invalid. I could not create an account. So, I have sent a private message to get direction.

Re: Invalid number and e-mail

skwhite123 — Tue, 22 Feb 2022 16:31:06 GMT

Thanks for your response. I have sent a private message to see what is suggested since I am unable to create an account to manage same.

Re: Invalid number and e-mail

Meow — Tue, 22 Feb 2022 16:31:28 GMT

@skwhite123 wrote:
Hi and thanks for your response. I attempted to create an account but it just kept telling me everything I entered was invalid. I could not create an account. So, I have sent a private message to get direction.

Please keep us posted what is the issue. Good to know in order to help others in similar situation!

Re: Invalid number and e-mail

esjliv — Tue, 22 Feb 2022 20:14:44 GMT

@skwhite123 wrote:
I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?

@skwhite123

I think I am reading this as you are not an active customer - but, maybe I am reading into that incorrectly?

Account credentials only work here: https://selfserve.publicmobile.ca/

if you are a current customer. Or, have been active within 90 days.

So, if you are neither of these, then you need to activate a Public Mobile SIM card to access this area.

OR, are you trying to buy a SIM card or Phone? Because that is a whole other login set up that is not connected to your Self Serve/My Account.

Otherwise, if above does not apply, then contacting CSA sounds like the way to go for help