topic Re: Phone plan in Get Support

Phone plan

Samsonken — Tue, 22 Feb 2022 02:23:27 GMT

Won’t take my payment

Re: Phone plan

HALIMACS — Tue, 22 Feb 2022 02:25:04 GMT

@Samsonken

Try clearing cache and cookies and opening an incognito tab.

Some other users have found that using a completely different device and browser helps as well.

Re: Phone plan

softech — Tue, 22 Feb 2022 02:25:57 GMT

@Samsonken is your service working or account status shows supended?

try using the option "Other (enter the desired amount) " instead

Go to Payment option, one time payment, and pick Other (enter the desired amount) instead of Amount due

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Then logoff from My Account and Reboot the phone

Re: Phone plan

pkaraa — Tue, 22 Feb 2022 02:50:39 GMT

@Samsonken wrote:
Won’t take my payment

you are using Credit/debit card or paying with a voucher?

Are you using 611

Re: Phone plan

Community_QA — Tue, 22 Feb 2022 03:06:16 GMT

@Samsonken if you need your service back urgently, buy voucher from retails and load fund via My Account or *611

Re: Phone plan

darlicious — Tue, 22 Feb 2022 04:18:53 GMT

@Samsonken

Is your renewal tonight? You cannot force the system to take your payment you will just have to let your autopay card be charged unless you don't have working services then you should choose other amount and top up enough to cover your plan amount.

If you have tried twice to pay you must wait one Full hour before trying again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.