topic Re: How to fix data in Get Support

How to fix data

vmcpher — Mon, 21 Feb 2022 21:20:58 GMT

My data is not working. I tried everything recommended by the chat box, and still no success. Please advise.

Re: How to fix data

NDesai — Mon, 21 Feb 2022 21:22:52 GMT

@vmcpher What phone do you have? Make sure the APN settings matches with the one found here: Public Mobile APN Settings - APN Settings Canada (gishan.net)

If you have a LG phone, you might have to reset network settings.

Re: How to fix data

Jb456 — Mon, 21 Feb 2022 21:23:30 GMT

@vmcpher Have you checked your account to see if you have data left and didn't use it all up?

What phone model do you have?

Re: How to fix data

vmcpher — Mon, 21 Feb 2022 21:31:16 GMT

Hi. I have an iphone13. I plugged in the APM information but it’s still not working

Re: How to fix data

vmcpher — Mon, 21 Feb 2022 21:31:38 GMT

Hi. I have data I have an iphone13. I plugged in the APM information but it’s still not working

Re: How to fix data

HALIMACS — Mon, 21 Feb 2022 21:35:29 GMT

@vmcpher

Can you screenshot this for us:

Also, you may wish to try connecting to iTunes to make sure the device is up to date.

Re: How to fix data

darlicious — Mon, 21 Feb 2022 21:42:00 GMT

@vmcpher

Do you have iOS beta 15.4 installed? If so go here...

Fix for iOS 15.4 (19E5209h) Data issue - Community
https://productioncommunity.publicmobile.ca/t5/Get-Support/Fix-for-iOS-15-4-19E5209h-Data-issue/td-p/787007

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.

Re: How to fix data

vmcpher — Mon, 21 Feb 2022 21:43:50 GMT

Re: How to fix data

vmcpher — Mon, 21 Feb 2022 21:45:04 GMT

Hi. Yes. I have iOS 15.4 installed.

Re: How to fix data

softech — Mon, 21 Feb 2022 21:56:33 GMT

@vmcpher wrote:
Hi. Yes. I have iOS 15.4 installed.

@vmcpher There has been issue with iOS 15.4 Beta 1 and Beta 2 affecting the data connection (problem with APN settings) . Upgrade to the latest iOS 15.4 beta 3 and it should resolve the issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-cellular-data-on-iPhone-with-iOS-15-4-beta/m-p/788239/highlight/true#M524174

Re: How to fix data

darlicious — Mon, 21 Feb 2022 21:56:53 GMT

@vmcpher

That link will lead you to @Coreyb 's post that contains the link to the new iPhone carrier update for pm. Follow the instructions to install it on your iPhone for your data to start working again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.

Re: How to fix data

darlicious — Mon, 21 Feb 2022 21:59:52 GMT

@vmcpher

Or you can go directly to the site...

http://www.unlockit.co.nz/unlockit/

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.

Re: How to fix data

BKNS27 — Mon, 21 Feb 2022 22:37:57 GMT

@vmcpher

This seems to be an issue with IOS 15.4 beta 1 & 2.

No complaints about IOS 15.4 beta 3 but if it still continues. Remove the beta version and install the public IOS 15.3.1 version.

Re: How to fix data

hTideGnow — Mon, 21 Feb 2022 22:40:32 GMT

HI @vmcpher why you are not on the latest beta? How long you have bee using this Beta? It has been an issue for 2 or 3 weeks. Always install the latest Beta. But in fact, I always suggest don't use Beta OS.

Re: How to fix data

BKNS27 — Mon, 21 Feb 2022 22:59:50 GMT

@vmcpher

I agree with @hTideGnow on IOS beta versions.

If your not a developer or tester for Apple, stick to the public version to avoid any problems. Not worth the headaches.

Re: How to fix data

Korth — Tue, 22 Feb 2022 09:02:15 GMT

@BKNS27 wrote:
@vmcpher
I agree with @hTideGnow on IOS beta versions.
If your not a developer or tester for Apple, stick to the public version to avoid any problems. Not worth the headaches.

Standard release versions of software are buggy enough already.

There's no reason for a normal consumer to install an untested unproven pre-release beta version, other than to get an early glimpse of what might (or might not) be coming later. If you're at all concerned with compatibility, performance, stability, reliability, longevity, privacy, and security then a beta operating system is not the right choice.

This particular problem isn't really Apple's fault. Every operating system for every platform is the same deal. The unfinished, undebugged, experimental prototype isn't quite ready until enough feedback from guinea pigs "in the wild" gets collected. If you expect your $$$$ smartphone to actually be a dependable device then don't be one of the guinea pigs. If you simply must run a beta OS then backup all your data - don't even trust Apple's cloud to automagically do it for you because corrupted data is wrecked forever no matter where it's saved. The risks of catastrophe are minimal but the consequences of catastrophe are severe - what's your plan if/when your phone gets frustratingly buggy or crashy? - what's your plan if/when it gets bricked?

End-users (and developers) do sometimes need or want to enable "hidden" developer features. These are present in all OS versions, even the ones which aren't beta.