topic Re: Sim number not valid to open an account in Get Support

Sim number not valid to open an account

Elody — Mon, 21 Feb 2022 21:03:05 GMT

Hello,

I'd like to open a new account but my SIM number is 30100 and not 30000 as requested.

Do you have any idea so I can go ahead with a new account please?

Thanks for your help 😊

Re: Sim number not valid to open an account

NDesai — Mon, 21 Feb 2022 21:05:36 GMT

@Elody Does it say invalid even if you change 30000 to 30100? Is it the same number on the card (barcode) and on the sim?

Re: Sim number not valid to open an account

darlicious — Mon, 21 Feb 2022 22:08:54 GMT

Where the heck are my posts disappearing to? Glitch city today!!

@Elody

Do you have a public mobile sim card? 8912230000XXXXXXXXX? OR 8912230100XXXXXXXXX?

This is the first deviation I have heard of on a pm sim card #? You may need to contact customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.

Re: Sim number not valid to open an account

hTideGnow — Mon, 21 Feb 2022 22:11:23 GMT

@Elody If you have a PM SIM card on your hand with such number, go ahead to proceed with activation and it should work 🙂

Re: Sim number not valid to open an account

BKNS27 — Mon, 21 Feb 2022 22:31:44 GMT

@Elody

I guess the 30000 numbers are all used up and now it is 30100.

Go ahead and activate the SIM but remember to clear the cache, cookie and go on incognito to avoid any issues.

I am sure you a a referral code for a $10 credit off your bill. 😉

Re: Sim number not valid to open an account

esjliv — Mon, 21 Feb 2022 23:02:46 GMT

@Elody wrote:
Hello,
I'd like to open a new account but my SIM number is 30100 and not 30000 as requested.
Do you have any idea so I can go ahead with a new account please?
Thanks for your help 😊

@Elody - try the online live activation process here, for the: Public Mobile Online Activation Assistance

If the series of numbers have 'looped up' higher PM is going to have to update their forms.

Re: Sim number not valid to open an account

Community_QA — Tue, 22 Feb 2022 03:30:19 GMT

@Elody enter it and it will check if it is valid

important part is sim card starts with 89122, this is the valid code for Telus SIM., and it must be 19 digits