topic Re: NOT COMPLEATED ACTIVATION in Get Support

NOT COMPLEATED ACTIVATION

kikubaribae — Mon, 21 Feb 2022 17:05:35 GMT

Hello Team,

I have just activated the new line with your company, Public Mobile.

However, my phone can't be reached out to your service which means the phone is not working even though I followed your direction. There is the sign " NO service" on my phone.

Can you please fix this issue?

Re: NOT COMPLEATED ACTIVATION

softech — Mon, 21 Feb 2022 17:08:22 GMT

@kikubaribae You confirmed Public Mobile (PM ) already taken money from your credit card?

Did you try to reboot your phone or remove the SIM and put it back in after a minute?

Yes, it could be just SIM provisioning issue. No worry , it is a quick fix on PM side. Just open ticket with PM Support

1. If you have access to your Self-Serve My Account, For faster response (2-48 hours) a, Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or if you don't have access to Self-Serve My Account, you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: NOT COMPLEATED ACTIVATION

Jb456 — Mon, 21 Feb 2022 17:08:47 GMT

@kikubaribae Did you pick a new number or are you transferring a number from another company?

What is the make and model of your phone so we can check to see if it is compatible?

Is the phone unlocked?

Take note these forums are all customers like you trying to help you so don't (for future posts) post any personal information.

Re: NOT COMPLEATED ACTIVATION

popping — Mon, 21 Feb 2022 17:22:05 GMT

@kikubaribae

1. Did you received a welcome email from PM?

If not, you have not activated a plan yet. Try the activation again after restarted your browser.

2. If you activated your plan online, login to your self-serve account using your email address as username and the password provided during activation. If you cannot login or your email address is not recognized, you have not activated yet. Try the activation process again.

Re: NOT COMPLEATED ACTIVATION

BKNS27 — Mon, 21 Feb 2022 20:18:12 GMT

@kikubaribae

If you picked a new number and not porting your old number, just power off the phone then power back on again.

Re: NOT COMPLEATED ACTIVATION

esjliv — Mon, 21 Feb 2022 23:31:33 GMT

@kikubaribae wrote:
Hello Team,

I have just activated the new line with your company, Public Mobile.
However, my phone can't be reached out to your service which means the phone is not working even though I followed your direction. There is the sign " NO service" on my phone.

Can you please fix this issue?

@kikubaribae - If you were charged for the activation, what troubleshooting have you tried?

Try your SIM into another compatible phone to see if any services work.

Here are more to try:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If still issues, contact customer support (CSA) as already provided, as methods found here in the Get Help articles: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent