topic Re: changing credit card info in Get Support

changing credit card info

ccwhUo56E9RUreg — Mon, 21 Feb 2022 19:10:46 GMT

My credit card expires soon, and I went to go change it, but there are no obvious options.

1) Tried to look everywhere in my profile

2) Removed auto pay then tried to re-add it. All that happens, is my old CC was just auto re-added.

Can Public Mobile please add an option to change payment info on the My Profile in the dashboard? The section where you can EDIT everything doesn't have credit card options. It only has Edit Profile | Change Your Password | Change Your Security Question | Change Sim Card | Reset Voicemail Password | Change Number

Changing your CC info should be an easy to locate option, not a hidden one. 😕

Re: changing credit card info

softech — Mon, 21 Feb 2022 19:12:44 GMT

@ccwhUo56E9RUreg Yes, you can update your credit card info. and Yes, the option is "well-hidden" unfortunately

Just login to My Account, click Payment tab (https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/),

click Manage my card at the bottom and Replace this credit card to update your CC info

** yes, the Mange my card option is a bit hidden and not obvious 😞

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Re: changing credit card info

ccwhUo56E9RUreg — Mon, 21 Feb 2022 19:12:40 GMT

Thanks! I don't understand why it's so hidden. You guys should seriously consider adding that to the Dashboard. It's pretty bad when you need to ask this as a question instead of just easily/conviniently self serving in the dashboard.

Re: changing credit card info

softech — Mon, 21 Feb 2022 19:14:05 GMT

@ccwhUo56E9RUreg I agree the link is "well-hidden". Many customers have to open a post like yours. i hope PM will make some proper change in the future.

Re: changing credit card info

ekfyee — Mon, 21 Feb 2022 20:05:37 GMT

I have tried this method, only to receive an error when I type in my updated credit card info..I am also trying to update my card as it is expiring in 7 days but it has the same card number but a different CVV code...I am on autopay

Re: changing credit card info

softech — Mon, 21 Feb 2022 20:14:40 GMT

@ekfyee Not sure if you have tried too many times, multiple failed attempts will trigger a Fraud lock on PM side

I suggest you to open ticket with PM to confirm if they need to release the lock and have them assist further:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble opening ticket with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: changing credit card info

ekfyee — Mon, 21 Feb 2022 21:03:23 GMT

Nevermind softech.

I was updating by typing the start date the entire time, how clueless I was!. I have been able to update it now.

Thanks for your reply!