topic Re: porting in Get Support

porting

comac72 — Mon, 21 Feb 2022 13:36:43 GMT

need my 2 phone numbers ported to virgin plus and i did reply yes to the text

Re: porting

Jb456 — Mon, 21 Feb 2022 13:42:39 GMT

@comac72 If you received a text to authorize the port and replied. It sounds like it's in the porting process. As with porting into PM it is likely the same porting to Virgin. Some features will start to work on Virgin while some will work on PM until the porting process is completed.

Enjoy your new service with Virgin.

Re: porting

darlicious — Mon, 21 Feb 2022 13:51:02 GMT

@comac72

#wts...lol...

Seriously though it sounds like you have done everything required for your port(s) to complete. If your virgin sim cards dont start recieving incoming calling once 2 hours have passed you will have to contact virgin customer support as they are responsible for all porting issues for their new customers.

For pm customers.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email and 4 digit account #.

Re: porting

HALIMACS — Mon, 21 Feb 2022 14:09:12 GMT

Contact Virgin Mobile @comac72

https://www.virginplus.ca/en/whychooseus/contact-us-menu.do#

Re: porting

Meow — Mon, 21 Feb 2022 14:17:26 GMT

@comac72 wrote:
need my 2 phone numbers ported to virgin plus and i did reply yes to the text

As per your note, you did everything as required. Porting should not take too much time but it is not instantaneous.

Even though it should be automatic, consider long weekend as potential cause for delay. Come back in the afternoon and let us know please how it goes.

Re: porting

BKNS27 — Mon, 21 Feb 2022 18:07:20 GMT

@comac72

Did you power off the phone before switching the SIM?

Re: porting

hTideGnow — Mon, 21 Feb 2022 18:16:49 GMT

HI @comac72 You should be ok after you reply YES to PM's test.

Just put your Virgin SIMs in the phone. If it not work, reboot the phone after a short while. usually the porting will e done within 2 or 3 hours

Adn try to login to My Account, if you are not able to login anymore, the account is closed and the porting was completed.

Re: porting

esjliv — Tue, 22 Feb 2022 00:09:56 GMT

@comac72 wrote:
need my 2 phone numbers ported to virgin plus and i did reply yes to the text

@comac72 - you are asking the wrong company.

The provider you want to have services with takes care of the porting/transfer details and all the processes.

Are the Public Mobile accounts Active? They need to be active in order for Virgin to be able to successfully take over the numbers.

If the Public Mobile accounts are not active, you will need to make a payment to reactive/resume services (change plans to the lowest cost ones of $15 first) then add funds, then reactive.

Then start the porting process with Virgin, and it should go successfully.

Re: porting

pkaraa — Tue, 22 Feb 2022 02:38:26 GMT

It would make sense if someone has port in two numbers FROM virgin to PM and ask here about status.

When you replied the text with a YES then only thing you can check here is the self serve account being closed. If it is then your account is cancelled and PM part is done and now ask virgin about the port-in status.