topic Re: Plan not working in Get Support

Plan not working

AvaWC — Sun, 20 Feb 2022 05:12:00 GMT

Hi there!

I have Canada-wide talk and text but when I call my partner’s Canadian phone number, a public mobile message says that the call cannot be complete because I don’t have enough minutes. This has been going on for months and it’s extremely inconvenient. I’d appreciate some help sorting this out.
Thanks!

Re: Plan not working

softech — Sun, 20 Feb 2022 01:15:39 GMT

@AvaWC it is a common glitch, just reboot the phone and make sure enter 1 in front if the 10 digits number

Re: Plan not working

BKNS27 — Sun, 20 Feb 2022 01:22:35 GMT

@AvaWC

If you are on the $15/month plan there is 100 minutes of outgoing calls and unlimited incoming calls. You can login to Self Serve account and check how many outgoing minutes you have in your account.

Contact a CS_Agent by private messaging on top of this page if there is a discrepancy.

In the future, you can text your partner to call you so it is unlimited incoming calls.

Re: Plan not working

darlicious — Sun, 20 Feb 2022 01:43:05 GMT

@AvaWC

This is an irritating glitch that usually lessens over time. I'm going to go one further on this and suggest you power off your phone. Remove your sim card and if possible put it in another phone and attempt to make a call and/or send a text message. Remove the sim card and wait 10 minutes. Place the sim card back in your phone and power your phone back up. Make a habit of rebooting your phone at least once a week.

If this glitch continues to plague your phone and/or increases in frequency rather than lessen then contact customer support and ask them to reset your account and reprovision the sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Plan not working

esjliv — Sun, 20 Feb 2022 03:35:12 GMT

@AvaWC - yes, that is annoying. If adding a 1 in front does not help the call contact try toggling into airplane mode than back again.

I add a $25 plan this was happening to about a year ago once in a while. It did end up stopping after about a couple months.

If your call does not complete then yes, submit a ticket to CSA. But if you can connect by methods suggested, hopefully these get cleared up soon

Methods to contact CSA found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Plan not working

computergeek541 — Sun, 20 Feb 2022 08:00:51 GMT

The removed post said the same thing that was posted many hours earlier.

Re: Plan not working

Mitchel1 — Thu, 08 Jun 2023 17:15:13 GMT

I’m having the same issue, and can’t put in a ticket to get help

Re: Plan not working

softech — Thu, 08 Jun 2023 17:42:00 GMT

@Mitchel1 you have the "not enough minute" error?

did you login to My Account and check if you have outgoing minutes left (if you are on $15 plan)

try to dial 1 in front of the 10 digits

and you reboot your phone yet?

Re: Plan not working

Mitchel1 — Thu, 08 Jun 2023 17:50:14 GMT

I’m on $40 plan unlimited