topic Re: Phone Number in Get Support

Phone Number

Peg2 — Sat, 19 Feb 2022 22:30:06 GMT

I inadvertantly changed my phone number online last night and I want to have my phone number back can anyone HELP ME please

Re: Phone Number

VIP_Tech — Sat, 19 Feb 2022 22:31:02 GMT

Hi @Peg2

no option to getting back.

Re: Phone Number

Dunkman — Sat, 19 Feb 2022 22:43:00 GMT

@Peg2

Which company did you get the original number from? If you change numbers, the old number goes back to original mobile company.

If the original number was from Public mobile, you may be able to get the number back by contacting customer service agent (CSA). If the number was originally from another company, you are likely out of luck.

Re: Phone Number

HALIMACS — Sat, 19 Feb 2022 23:12:36 GMT

@Peg2

Further to @Dunkman advice, here's how to try if your old number was either TELUS or Koodo or a Public Mobile assigned number:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Phone Number

Camera4617 — Sat, 19 Feb 2022 23:17:21 GMT

Too late now and changing phone number is multiple step action, so if you did not want to actually change, then I don't get what/why you were doing it... And, I've seen this multiple times in the past..

Re: Phone Number

hTideGnow — Sat, 19 Feb 2022 23:51:15 GMT

HI @Peg2 I saw you picked a solution already, but there is a chance that is no tyour solution 🙂

Was the number you lost originally from Public Mobile or ported in from Koodo or Telus? If so, maybe you have a chance. Try to open a ticket with PM Support and see if they can do anything.

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437