topic Re: No network no connection in Get Support

No network no connection

aneess — Sat, 19 Feb 2022 19:45:39 GMT

I don’t have a network but my account is active- tried reset network reboot phone everything

Re: No network no connection

aneess — Sat, 19 Feb 2022 19:46:19 GMT

I just returned to Canada this week from India

Re: No network no connection

VIP_Tech — Sat, 19 Feb 2022 19:46:34 GMT

Hi @aneess

what your device brand and model ?

Re: No network no connection

BKNS27 — Sat, 19 Feb 2022 19:50:43 GMT

@aneess

Is your cellular network selection on Automatic?

You can manually select PM network.

Re: No network no connection

esjliv — Sat, 19 Feb 2022 20:00:00 GMT

@aneess - So it does say Active when you dial 611 or when you log into your Self Serve account?

Okay, that's good and step one.

Can you try your SIM into another phone do see if you have any services?

If the phone works in another phone, check to see if the phone you are having issue with check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: No network no connection

softech — Sat, 19 Feb 2022 20:02:24 GMT

@aneess wrote:
I just returned to Canada this week from India

@aneess did you use this phone in India? If so, Go to Network Selection and make sure Public Mobile is there and manually select it

Also, login to My Account and double check if Account Status is showing Active

Re: No network no connection

darlicious — Sat, 19 Feb 2022 20:16:46 GMT

@aneess

Did you use a local sim card? Did you swap sim cards and put the pm sim card back in your phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No network no connection

HALIMACS — Sat, 19 Feb 2022 20:45:27 GMT

OK @aneess

You just returned to Canada. How long were you gone - was your Public Mobile service inactive for more than 90 days - if so, it's permanently deactivated (though it doesn't appear based on you saying you still have an account)

Could you have possibly placed your account in "lost/stolen" mode while away to allow the account to go into a suspended state? If so, sign onto self serve and remove that designation, then reboot device.

Let us know, please.

Re: No network no connection

esjliv — Sat, 19 Feb 2022 21:11:22 GMT

@HALIMACS is mentioned 'account is active', so how can be suspended for over 90 days.

Unless they are referring to something else active, humm, curious.

Would sure like to hear more aneess. 🙂

Re: No network no connection

HALIMACS — Sat, 19 Feb 2022 21:45:51 GMT

Thus the comment within the parenthesis which followed my supposition, @esjliv 😁

Just looking for OP to clarify "active account" so that we can all be more certain of best actions to take.

Re: No network no connection

Meow — Sat, 19 Feb 2022 21:47:25 GMT

@aneess wrote:
I just returned to Canada this week from India

How long were you out of Canada? Did your account went into suspension for non payment?

Did you use your phone in India with Indian SIM? Did you change any network parameters while there? You will have to set it back for Canada. Check Mobile Operators and Network mode in your phone.

Did your phone ever worked in Canada?

Re: No network no connection

aneess — Sun, 20 Feb 2022 03:46:16 GMT

So now I have a network and get a msg to call 611 and when I dial 611 it’s says visit public mobile help

Re: No network no connection

softech — Sun, 20 Feb 2022 03:49:08 GMT

@aneess wrote:

So now I have a network and get a msg to call 611 and when I dial 611 it’s says visit public mobile help

@aneess

network is connected but you still cannot make calls or receive incoming?

That sound like your account is not Active