topic Re: Account Issues in Get Support

Account Issues

tpolson — Fri, 18 Feb 2022 18:37:03 GMT

I was able to port two numbers from another provider to Public Mobile. I used my email to register an account. For some reason I cannot access the account and want to make sure I am set up for Autopay.

When I try to create account, it indicates that my account already exists. When I try to use forgot password function, it states my email is not valid. I need to figure out how I can reset my password and login to my account when presented with the issue above. Any help would be appreciated.

Thanks.

Re: Account Issues

VIP_Tech — Fri, 18 Feb 2022 18:42:43 GMT

Hi @tpolson

for each account a separate different email.

get in touch with Customer Support Agent (publicmobile.ca)

will reset password.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Account Issues

Anonymous — Fri, 18 Feb 2022 18:44:38 GMT

@tpolson : Are you mixing up your singulars and plurals? As above, you can only have one email associated to one account. Did you activate in a store? Did you have trouble with any activation attempts?

Re: Account Issues

LeePublic — Fri, 18 Feb 2022 18:46:35 GMT

You have to use separate emails for each Public Mobile Self-Serve account. There's no managing a family account with a single email.

Re: Account Issues

hTideGnow — Fri, 18 Feb 2022 18:52:22 GMT

Hi @tpolson did you activate online or instore?

if you activated online , you would have created the My Account already. If you were porting in 2 numbers, you should have created 2 accounts with 2 different email address. Yes, you need 2 email for 2 accounts, there is no single login to control multiple phone lines/accounts

Best is to message PM CS agent to sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Account Issues

Yummy — Fri, 18 Feb 2022 19:03:28 GMT

If you ported 2 numbers that means you have 2 separate PM accounts.

Only one email per account is allowed with PM.

If you cannot log in contact agent for assistance.

Did you write down both emails and corresponding passwords? AND security answers?

Re: Account Issues

computergeek541 — Fri, 18 Feb 2022 22:06:35 GMT