Contact needed

jeffseaman — Fri, 18 Feb 2022 20:03:15 GMT

My father has two phones with PM, his and his wife's. He has passed but his plan is billed to an active cc and hers to the cancelled card. How do I fix it so her phone is billed to a new cc? I do not have info to access his PM account to make changes.

Please help.

Regards,

Jeff

Re: Contact needed

softech — Fri, 18 Feb 2022 20:08:29 GMT

@jeffseaman sorry for your lost

Any chance you can at least guess the email address used on both accounts? there is Forgot Password link

https://selfserve.publicmobile.ca/forgot-password/

Try it, once you get the correct email address, you still have to answer the security question to reset the password, but at least you get the correct email address

If you can not reset it that way, open a ticket with PM Support by direct message and explain the situation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After opening the ticket, please watch your community inbox (envelope icon top right), the cusotmer support agent will respond by sending you a message there.

Please note they will likely ask you some of the following questions to prove the identity:

a. Date of birth (n/a on newer accounts.)
b. Last payment, date, amount, type and last 4 digits.
c. Alternate phone number if any.
d. Security question and answer.
e. Plan amount, any add ons or promos on account.
f. Last 4 digits of sim card.
g. Any rewards in your account.
h. Autopay y/n?
i. Account #.
j. Frequently called/texted phone numbers in the last 30 days.

Re: Contact needed

computergeek541 — Fri, 18 Feb 2022 21:29:41 GMT

topic Re: Contact needed in Get Support

Contact needed

Re: Contact needed

Re: Contact needed