topic Re: Top up online? in Get Support

Top up online?

MoneoLion — Sat, 19 Feb 2022 16:39:36 GMT

Re: Top up online?

softech — Fri, 18 Feb 2022 19:45:31 GMT

@MoneoLion Yes, you can definitely top up online

you can use the credit card already on the system, go to Payment Tab, one time payment and select either Amount Due or Other and pay that way

You can also pay by calling *611 if you know the 4 digits PIN

You encountered any issue?

Re: Top up online?

VIP_Tech — Fri, 18 Feb 2022 19:46:00 GMT

Hi @MoneoLion

Pay for your services in retail (publicmobile.ca)

Pay for your services online (publicmobile.ca)

Re: Top up online?

dabr — Fri, 18 Feb 2022 19:46:53 GMT

@MoneoLion Are you wanting to purchase a payment voucher from an online service? Have you tried recharge.com? There is a service fee charged by them though.

Re: Top up online?

softech — Fri, 18 Feb 2022 19:48:50 GMT

@MoneoLion If you encountered error why choosing "Amount Due" to pay, then try again to pay by choosing "Other (Enter the desired amount)" and manually enter the amount you want to pay

Re: Top up online?

esjliv — Sat, 19 Feb 2022 17:49:09 GMT

@MoneoLion - yes, you can do this, but not here on the Community. You must log into your My Account/Self Serve to top up online.

Have you registered for an account yet? If you activated in store you may not have done so yet.

You can register for an account here: https://selfserve.publicmobile.ca/self-registration/

Or, are you currently in a nonpay/suspended status and cannot log in?

Just note, if you have been in nonpay/suspended status for over 90 days then you lost your number, account, and access to My Account/Self Serve.

Otherwise, if active within 90 days, see methods to top up your account as others have provided.