topic Re: public sim not working in redmi note 10 pro in Get Support

public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 13:34:05 GMT

I just bought public sim from wallmart at $39.21 but it is not working in my mobile redmi note 10 pro 64mp. The shopkeeper tried the sim in his Samsung and it worked but not in mine redmi phone. Any help to fix this will be appreciated. My phone is unlocked and works well in other sim like chatr.

public sim not working in redmi note 10 pro

darlicious — Fri, 18 Feb 2022 10:51:46 GMT

@kailasneupane

Is it giving you an error message? What OS do you have? What is showing under mobile networks?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: public sim not working in redmi note 10 pro

softech — Fri, 18 Feb 2022 10:55:29 GMT

@kailasneupane Put the PM SIM back to the phone and let us know if there is any connection. Any signal bar? does it say connected? if not, what are the error No Network? No SIM?

If it connects, try if any of these works

outgoing calls

incoming calls

Mobile Data

According to some research, your phone should work on PM. But this phone has many regional variant, so, give us the exact model number and we can try to find out more

Re: public sim not working in redmi note 10 pro

darlicious — Fri, 18 Feb 2022 11:05:04 GMT

@kailasneupane

Can you put the sim card in the other sim slot and see if it works in that one?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: public sim not working in redmi note 10 pro

esjliv — Fri, 18 Feb 2022 11:14:07 GMT

@kailasneupane

Try performing a reset of your network settings on your redmi.

Steps found here: https://www.hardreset.info/devices/xiaomi/xiaomi-mi-note-10-pro/reset-network-settings/

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:24:02 GMT

Is it giving you an error message?

=> No

What OS do you have?

=> Android 11 with MIUI Global 12.5.10 stable.

What is showing under mobile networks?

=> It shows public mobile and its corresponding number. But no network is detected.

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:26:01 GMT

I tried doing everything, still no any signal bar.

My phone model is M2101K6P

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:27:47 GMT

I tried inserting the sim in another slot as well. Still, the issue occurs.

Re: public sim not working in redmi note 10 pro

darlicious — Fri, 18 Feb 2022 11:34:56 GMT

@kailasneupane

Ok try this recommendation in order:

How To Fix Cellular Network Issue On the Redmi Note 10 Pro?

Remove SIM card from your Redmi Note 10 Pro device and insert the SIM again.
Turn ON airplane mode for 30 seconds, and after a few seconds, turn it OFF again.
Reset your network settings.
Be sure to restart your Redmi Note 10 Pro once and check if your problem is fixed.

This is a common problem, and you can troubleshoot this problem by following all these steps.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:35:17 GMT

I tried doing reset of network setting as well, still, the issue persists. My reset steps for model M2101K6P were in

Connection & Sharing>Reset Wi-Fi, mobile networks, and Bluetooth.

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:40:14 GMT

I tried this but no success.

Re: public sim not working in redmi note 10 pro

esjliv — Fri, 18 Feb 2022 11:40:29 GMT

@kailasneupane - if after suggested troubling shooting perhaps try a Factory Reset of your device.

Be sure to back up any data first.

Re: public sim not working in redmi note 10 pro

softech — Fri, 18 Feb 2022 11:51:18 GMT

@kailasneupane Your phone is an Indian variant.

PM network needs these bands

4G = B2(1900), B4/B66(2100 or 1700), B5(850), B7(2600), B12/B17(700), B13(700), B29(700-Suppl. DL), B30(2300)
3G = B2(1900) B5 (850)

base on gsmarena , your phone has these bands

3G bands	HSDPA 850 / 900 / 1900 / 2100
4G bands	1, 3, 5, 7, 8, 40, 41

(only the BOLD ones above are compatible here)

I am afraid your phone won't work well with PM because of the lack of bands. It work work in some area and might not work in others

Where is your location? Winnipeg?

Re: public sim not working in redmi note 10 pro

softech — Fri, 18 Feb 2022 11:47:43 GMT

@kailasneupane

Any phone you are considering should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

Your phone does not have the recommended band on LTE, but has B2 (1900) on 3G. I suggest you can try to change the Network setting to 3G Only /WCDMA and see if it connects.

Again, since your phone does not have all recommended bands, you may have poor coverage / no service / slow data in many locations.

I would suggest you to use another phone for PM

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:52:45 GMT

My current location is Allegheny Drive. Does this mean my payment went in vain? I don't want to change mobile.

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 11:56:25 GMT

In "prefer network type" I have options

Prefer LTE

Prefer 3G

2G only

I tried all three, still no success.

Re: public sim not working in redmi note 10 pro

esjliv — Fri, 18 Feb 2022 11:59:49 GMT

@softech - funny, i checked that too, elsewhere, but seemed okay.

Re: public sim not working in redmi note 10 pro

darlicious — Fri, 18 Feb 2022 12:04:48 GMT

@kailasneupane

Unfortunately in Winnipeg and Brandon Bell dropped their sharing agreement with telus for 3G B5 so

telus doesn't have 3G B5 (850 MHz). Which means phone calls on PM must use 3G B2 (1900 MHz). Either your phone isn't supporting 3G 1900, or you are out of coverage for Telus 3G in your location, while being in coverage of Bell/Rogers.

LTE might work on certain bands, which would let you use data, SMS/MMS, voicemail indicator, but the actual voice calling still requires 3G 1900.

Even North American version phones have some experienced connectivity issues in these two cities and will continue to be affected until telus enables voLTE calling for pm. Still your phone is not meant to be used here....its a domestic market phone for India.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: public sim not working in redmi note 10 pro

kailasneupane — Fri, 18 Feb 2022 12:10:42 GMT

Ok. I didn't have any chance of using this sim after I bought it from walmart at $39.21 due to compatibility issue in my redmi note 10 pro M2101K6P. I would like to return it and get a refund. How can I do that?

Re: public sim not working in redmi note 10 pro

softech — Fri, 18 Feb 2022 12:13:40 GMT

@kailasneupane basically a perfect storm for you, you have a non-North American phone with less bands than recommended and you are in Winnipeg 😞

You will likely need to use another phone if you are staying with PM

@esjliv where you check it from? are you checking with the exact model for the Indian variant number? or just Redmi note 10 Pro? This Chinese maker has too many different variants.