topic Re: payment made but services not started in Get Support

payment made but services not started

jyot — Fri, 18 Feb 2022 15:18:30 GMT

Today i make the payment because my data was over. i repurchase the plan that payment was due on 21 feb. but my mobile net still not working

return my top up money

jyot — Fri, 18 Feb 2022 15:25:00 GMT

I no longer want to continue with public mobile services. How can i get back my money that i added today.

Re: payment made but services not started

Anonymous — Fri, 18 Feb 2022 15:25:56 GMT

Do you still see the money you paid in your Available Funds? Or did you do an immediate plan change? You can't actually renew a plan early without CSA assistance.

So if you still see money then i would suggest buying the 1gb data add-on to tie you over the next couple days until your normal renewal. Then that add-on will step back and stay on your account until needed again.

Re: payment made but services not started

softech — Fri, 18 Feb 2022 15:26:08 GMT

@jyot did you just loaded the fund into the Account?

If you data is all used up and you would like to start the new cycle earlier, you cannot do so, yourself, you have to engage PM Support and have them to process an early renewal.

Please check if the fund you put in today is still as Available fund on My Account, if so, then it's good, the fund is there but not used yet. Please open a ticket with PM Support for early plan renewal

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: return my top up money

LeePublic — Fri, 18 Feb 2022 15:32:07 GMT

Sorry, no refunds except in rare cases, you'll have to wait 3-4 weeks for the refund to process.

Re: payment made but services not started

jyot — Fri, 18 Feb 2022 15:33:59 GMT

I don't want to continue with public mobile. please let me know how can i get back my money that i added in the account

Re: payment made but services not started

jyot — Fri, 18 Feb 2022 15:40:45 GMT

let me know how to get back the money that i paid

Re: payment made but services not started

Anonymous — Fri, 18 Feb 2022 15:41:18 GMT

@jyot : Port out your number before the 21st and then do a chargeback on your card. Good luck with that though.

So you didn't like the idea of buying an add-on? You didn't really realize that this place was not pay as you go but rather a 30 day term of services?

Re: payment made but services not started

jyot — Fri, 18 Feb 2022 15:43:35 GMT

if i port my sim the money i added in this account will be adjusted with the other ported service provider?

Re: payment made but services not started

Anonymous — Fri, 18 Feb 2022 15:45:20 GMT

@jyot : No.

Seriously...are you this peeved? You have options available to you.

Re: payment made but services not started

softech — Fri, 18 Feb 2022 15:51:49 GMT

@jyot wrote:
if i port my sim the money i added in this account will be adjusted with the other ported service provider?

@jyot Of course not 😞

where you are going to port out to?

But why? just because you don't have enough data and you decide to port out?

Re: payment made but services not started

jyot — Fri, 18 Feb 2022 15:55:55 GMT

I go for add on data but still its not working. the notification poped up on my mobile to sign in network

Re: payment made but services not started

jyot — Fri, 18 Feb 2022 16:01:13 GMT

i go for add on

Re: return my top up money

Yummy — Fri, 18 Feb 2022 16:03:47 GMT

PM is prepaid service and any money deposited are not refundable unless PM by accident double charges you.

Re: payment made but services not started

Anonymous — Fri, 18 Feb 2022 16:15:09 GMT

@jyot : Ok. So let's review. You deposited some money. You bought a data add-on with that deposited money (it's two steps to buy an add-on). Do you see that add-on under your My Data & Add-ons of your overview page? If so then maybe try a restart of the phone. Edit: if not then go and do the actual add-on purchase using the money you deposited. Evidently your data worked before you ran out so that's not it. And of course you turned on your data.

Re: return my top up money

Lieux — Fri, 18 Feb 2022 16:15:41 GMT

@jyot Do you have any problem we can help you with?

Re: return my top up money

Anonymous — Fri, 18 Feb 2022 16:18:16 GMT

@Lieux : The customer has another thread.

Re: payment made but services not started

Yummy — Fri, 18 Feb 2022 16:30:18 GMT

So you accepted your own message as 'solution'??? Very interesting as it is NOT a solution.

PM is great company with amazing customers-support-customers support.

Just because something went wrong with your account there is no need to be so much upset. If you give as a change to help you out everything will be resolved.

Last assistance resort are agents which are prompt to respond most of the time.

Re: return my top up money

benfatto — Fri, 18 Feb 2022 16:33:47 GMT

Normally cannot get a refund. However, if you're moving to Telus or Koodo it worth the effort to contact the CSAs with a request.

Re: payment made but services not started

Meow — Fri, 18 Feb 2022 16:51:34 GMT

@jyot wrote:
Today i make the payment because my data was over. i repurchase the plan that payment was due on 21 feb. but my mobile net still not working

Topping up account before renewal date will not give you more data. Only add-ons will provide that.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.