topic Invalid number in Get Support

Invalid number

Samsidhu — Thu, 17 Feb 2022 21:21:26 GMT

Can’t make my account it says invalid number not able to get verification code

Re: Invalid number

softech — Thu, 17 Feb 2022 21:21:08 GMT

@Samsidhu Do you mind to provide more info? Like you just joined and you got this when people call your new number?

or you got this when you dial out?

did you try a reboot?

give us more information...

Re: Invalid number

Samsidhu — Thu, 17 Feb 2022 21:23:10 GMT

When i put my number to verification code it says invalid

Re: Invalid number

softech — Thu, 17 Feb 2022 21:26:07 GMT

@Samsidhu Are you trying to setup PM's My Account access? Where you put in the number to verification code?

Re: Invalid number

Samsidhu — Thu, 17 Feb 2022 21:27:00 GMT

Yes i am trying to setup my account

Re: Invalid number

Anonymous — Thu, 17 Feb 2022 21:31:04 GMT

@Samsidhu : Did you activate in a store? Have you actually activated an account yet? Are your services working?

Re: Invalid number

Samsidhu — Thu, 17 Feb 2022 21:34:10 GMT

Yes activate in store

services are working

did not setup account yet because it say invalid number to get verification code

Re: Invalid number

softech — Thu, 17 Feb 2022 21:34:41 GMT

@Samsidhu wrote:
Yes i am trying to setup my account

@Samsidhu Your service is working? both incoming calls and outgoing?

could have been setup already , it would be the case when you setup in store as mentioned by @Anonymous

Did you try the Forgot Password link there? https://selfserve.publicmobile.ca/forgot-password/

Try it with any email you have, once you got the correct one, you will have to answer a security question,

if you are unable to reset password that way, open a ticket with PM Support by direct messaging and have them to verify

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Invalid number

VIP_Tech — Thu, 17 Feb 2022 21:36:42 GMT

Hi @Samsidhu

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode, or incognito mode,

Public Mobile - Register

or try to Reset your Self-Serve password (publicmobile.ca)

Re: Invalid number

darlicious — Thu, 17 Feb 2022 21:36:20 GMT

@Samsidhu

If you haven't activated your sim card yet you are using the wrong section. We can walk you thru the activation and give you some pointers so you have a smooth transition.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Invalid number

esjliv — Fri, 18 Feb 2022 01:16:13 GMT

@Samsidhu wrote:
Yes activate in store
services are working
did not setup account yet because it say invalid number to get verification code

@Samsidhu - So you activated a Public Mobile SIM card instore and need to set up a self serve account.

Is there where you are trying to do this:

https://selfserve.publicmobile.ca/self-registration/

Did you activate with a new number? Perhaps, your phone is registered with a previous number that you need to deregister it from (if iphone).

Ensure you can call your Public Mobile number (from another device, or landline), and you are receiving the call successfully.