topic Re: I have made a payment for 30 days plan but I cannot make calls in Get Support

I have made a payment for 30 days plan but I cannot make calls

v_dontscheva — Tue, 04 Jan 2022 19:19:48 GMT

Hi, there. I disabled the autopay on the 90 days plan and chanegd my plan to 30 days one (unlimited Canada-wide calls, unlimited text and 1 GB data) and made a payment of 47 CAD. I did that a few days ago while abroad. Now, when I came back to Canada, I am surprised to find out that I cannot make calls and if somebody tries to call me, he gets redirected straight to voicemail. Please help me because I am expecting a phone call regarding a job opportunity.

Re: I have made a payment for 30 days plan but I cannot make calls

mimmo — Thu, 13 Jul 2017 02:19:18 GMT

Can you check what self serve says your plan is and what your available funds are? Ie did the plan change take effect?

Re: I have made a payment for 30 days plan but I cannot make calls

Nsk143 — Thu, 13 Jul 2017 03:12:48 GMT

Did you set future date or was your plan suspended ? Or maybe it didnt go though if that's the case then you need a mod assistance
Send your email address
Phone number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Hopefully they will get back to you soon. Thx

Re: I have made a payment for 30 days plan but I cannot make calls

will13am — Thu, 13 Jul 2017 03:12:19 GMT

I suggest sending a private message to the moderator team and have them look into the matter. If you have never used private messaging or contacted a moderator, check out these links.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: I have made a payment for 30 days plan but I cannot make calls

rob79 — Thu, 13 Jul 2017 07:37:49 GMT

You need help from the @CS_Agent

Hopefully they'll see this soon.