topic Re: Service in Get Support

Service

Cmullin79 — Thu, 17 Feb 2022 01:58:59 GMT

My son’s phone works sometimes and sometimes not. My bill is paid, shows lots of data available but data at times doesn’t work. I checked all settings to ensure data is on, etc but nothing

Re: Service

VIP_Tech — Thu, 17 Feb 2022 02:00:36 GMT

Hi @Cmullin79

reset SIM, take out SIM, re-inserting SIM and power on,
try toggling airplane mode off/on,

try manually selecting network "3G only" or WCDMA only,
and Rebooting device..test it.

check your APN Settings (publicmobile.ca)

Re: Service

CountyDownIeUk — Thu, 17 Feb 2022 02:03:25 GMT

Or try sim in another phone.

Re: Service

darkomega — Thu, 17 Feb 2022 02:06:59 GMT

sometimes that issue comes down to the towers you may be connected to as well, the amount of network congestion can be a factor.

Re: Service

Cmullin79 — Thu, 17 Feb 2022 02:20:24 GMT

Still doesn’t work when tried all those

Re: Service

Cmullin79 — Thu, 17 Feb 2022 02:20:56 GMT

It happens all around the city

Re: Service

Cmullin79 — Thu, 17 Feb 2022 02:23:56 GMT

Is there a place or someone to actually talk to? I tried everything and even had an IT guy check it out from my work and we don’t see any issues...it’s the service. I’ve been paying and not getting the service. My son is 14, I need him to be able to have his phone

Re: Service

Dunkman — Thu, 17 Feb 2022 02:24:53 GMT

@Cmullin79

Which model phone?
Did you try the SIM card in another working phone ? Helps determine whether hardware issue versus PM service problem.

Re: Service

pkaraa — Thu, 17 Feb 2022 02:32:00 GMT

Whats getting changed at the time data works and when it does not.

Location/basement/day/night/wifi?

Try the SIM in another phone or another SIM in the current phone( you said the settings works).

Re: Service

VIP_Tech — Thu, 17 Feb 2022 02:36:47 GMT

@Cmullin79

your son device is iPhone,, go to Settings → General → then tap About → software version ?

Re: Service

Cmullin79 — Thu, 17 Feb 2022 02:39:15 GMT

It’s an iPhone X. So we put it in an iPhone 6s and it works. So what could be wrong with phone if that’s the case?

Re: Service

Cmullin79 — Thu, 17 Feb 2022 02:45:06 GMT

15.4

Re: Service

darlicious — Thu, 17 Feb 2022 02:51:33 GMT

@Cmullin79

Here's the fix thanks to @Coreyb .

https://productioncommunity.publicmobile.ca/t5/Get-Support/Fix-for-iOS-15-4-19E5209h-Data-issue/td-p/787007

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Service

VIP_Tech — Thu, 17 Feb 2022 02:50:36 GMT

@Cmullin79

try this first

Fix for iOS 15.4 (19E5209h) Data issue - Community (publicmobile.ca)

1. try to do reset your network settings,

2. try downgrade iOS. How to uninstall iOS or iPadOS beta software - Apple Support

Re: Service

Camera4617 — Thu, 17 Feb 2022 03:04:45 GMT

That is 'Beta' iOS and that is the problem. Just follow link for fix.. Beta is never suggested for main device and I'm not really sure why so many people want this 15.4 version.

Re: Service

Meow — Thu, 17 Feb 2022 14:38:53 GMT

Most likely his phone is losing connection with cell towers.

Either he is in tight spot when reception is flaky or his phone is loosing contact with SIM. Reseat SIM card, gently clean contacts, try to blow dry air over phone's SIM contacts to remove eventual dust..

Have another phone at the same location to confirm if both are losing signal.