topic Number Transfer without Cancellation in Get Support

Number Transfer without Cancellation

Rai — Thu, 17 Feb 2022 00:16:36 GMT

Hi,

I've just transferred the phone number I was using on Public Mobile to another carrier but I did not want to cancel service with Public, only change the number associated with the account. Is there a way to reactivate? I'm not able to login using my usual credentials.

Thanks.

Re: Number Transfer without Cancellation

VIP_Tech — Thu, 17 Feb 2022 00:20:14 GMT

Hi @Rai

when you Transfer out your account with PM will be immediately close.

Re: Number Transfer without Cancellation

fujiyama — Thu, 17 Feb 2022 00:23:42 GMT

No, sorry... once you have successfully ported out the number, your PM account is closed. This is the way it works with all carriers.

Re: Number Transfer without Cancellation

esjliv — Thu, 17 Feb 2022 00:27:13 GMT

@Rai - sorry, yeah, porting out of Public Mobile automatically closes your account, and rewards or Available Funds are lost, and you lose access to your Self Serve account.

Only way to reactivate, is to port back in. But you need a new SIM card, because you cannot use the one you closed out from.

EDIT: did you approve the port via a text yet on your Public Mobile SIM card?

IF not, then the account may still be alive. Just don't respond yes to the port....but since you cannot log in, I am guessing that time as passed.

Re: Number Transfer without Cancellation

NDesai — Thu, 17 Feb 2022 00:26:56 GMT

@Rai By default your account terminates when you port out. There is no way to reactivate the same account. This is the case on every carrier when you port out a number. You will need to activate another account if you like to stick with Public Mobile.

Re: Number Transfer without Cancellation

BKNS27 — Thu, 17 Feb 2022 00:36:58 GMT

@Rai

Once you port out your old number, that is it…your account will be cancel immediately.

Re: Number Transfer without Cancellation

Rai — Thu, 17 Feb 2022 00:44:13 GMT

So even if I was on Autopay I'll never be charged anymore until I choose to sign back up with a new SIM with Public?

Re: Number Transfer without Cancellation

esjliv — Thu, 17 Feb 2022 00:46:56 GMT

@Rai Officially, that is correct.

Although, some cases have been reported of charges to cards after ports in the past.

Keep an eye out on your credit card statement, or if you feel more comfortable confirming the card is removed and will not be charged contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Number Transfer without Cancellation

computergeek541 — Thu, 17 Feb 2022 03:00:12 GMT