topic Re: Voicemail error message in Get Support

Voicemail error message

Samantha90 — Wed, 16 Feb 2022 23:41:30 GMT

I’ve been having an issue with trying to access my voicemail for about a month, I don’t get many calls and when I do normally they don’t leave voicemails so it hasn’t been an issue. However I always get this error message when I call my voicemail and cannot get through there is no dial tone and fails everytime.

Re: Voicemail error message

VIP_Tech — Wed, 16 Feb 2022 23:42:49 GMT

Hi @Samantha90

try to call your number from your phone,

How To Use Voicemail Features (publicmobile.ca)

Re: Voicemail error message

VIP_Tech — Wed, 16 Feb 2022 23:45:01 GMT

@Samantha90

reset SIM, take out SIM, re-inserting SIM and power on,
try toggling airplane mode off/on,

and Rebooting device..test it.

Re: Voicemail error message

Yummy — Wed, 16 Feb 2022 23:52:07 GMT

Did you ever had access to your vmail?

Have you set it up very fist time?

Can you access it calling it from another phone?

Re: Voicemail error message

fujiyama — Wed, 16 Feb 2022 23:53:17 GMT

You may need to update the voicemail number stored on your phone.

Check the list from this thread here.

Choose the number closest to your location, and edit it into your VM settings.

Re: Voicemail error message

Samantha90 — Wed, 16 Feb 2022 23:54:59 GMT

Thank you, all it took was restarting my phone. I never think to do that and it fixes most issues I’ve had

Re: Voicemail error message

darlicious — Thu, 17 Feb 2022 12:50:34 GMT

@Samantha90

Lol....phones need shut eye too! Try to give your phone a little down time once a week. If you hit the sack early on Sundays for example let your phone do the same thing or if you sleep late on Saturdays remind yourself to let your phone have a lie in too....

You will be surprised how much happier your phone will be!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin