topic Re: How does the new rewards way works? (BTW, didn’t like it:() in Get Support

How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 17:44:06 GMT

Did not really get how the new way rewards works: the old way when the new payment comes, it’s automatically reduced your payment for how much my rewards are.
but today my payment only showed $5 less that I refered a friend from last December, but didn’t show any of my auto pay rewards and my refer friends rewards.

Any ideas?

Re: How does the new rewards way works? (BTW, didn’t like it:()

VIP_Tech — Wed, 16 Feb 2022 17:49:50 GMT

Hi @Lehaha

maybe your friend non-payment, will be suspended
and when them make payment then reactivated.and will automatically you see the rewards in account.

Edit: 1 point earned is valued at 1 dollar when redeemed - it’s that simple. Rewards (publicmobile.ca)

Re: How does the new rewards way works? (BTW, didn’t like it:()

softech — Wed, 09 Mar 2022 22:23:07 GMT

@Lehaha with the new one you, you have to cumulate to 15 points and you have to go into My Rewards system and "buy" the $15 bill credit using your 15 points. Even it reaches 15, if you don't "buy" it will stay there and continue the cumulation

The $5/month for 6 months from the Christmas Special friend referral is different. That one is an actual $5/month deposit to your account

Re: How does the new rewards way works? (BTW, didn’t like it:()

BKNS27 — Wed, 16 Feb 2022 17:51:28 GMT

@Lehaha

The $5 credit for 6 months was the More is Merrier promo.

Just login to Self Serve account and click on My Rewards>Access Rewards and will have a breakdown of your rewards.

Everything will be credited on your next bill payment.

BTW, DON’T switch over to the Points system if your plan is $40 or less…you will get a better discounts on your plan if you stick to the Rewards system.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Yummy — Wed, 16 Feb 2022 17:51:06 GMT

Instead of actual $ amount you receive points which you convert to $. Plus you can participate in lottery.

Brief introduction is here https://www.publicmobile.ca/en/bc/rewards

Re: How does the new rewards way works? (BTW, didn’t like it:()

hTideGnow — Wed, 16 Feb 2022 17:52:17 GMT

HI @Lehaha

Are you on the new Rewards ? There is NO MORE Autopay $2 discount but just 5% from your bill, and show up in points Logon to My Rewards (https://www.publicmobile.ca/myrewards) , you should see those points there.

You regular friends referrals will show up as 1 point per referral per month.

But as @softech said, the Christmas special referral would still be a $5 on your My Account.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 17:53:40 GMT

So, if I didn’t “buy” the $15 rewards this month, it’s not expired, right?

Re: How does the new rewards way works? (BTW, didn’t like it:()

softech — Wed, 16 Feb 2022 17:55:00 GMT

@Lehaha wrote:
So, if I didn’t “buy” the $15 rewards this month, it’s not expired, right?

@Lehaha No, it won't expire, it will just keep growing.

Login to https://www.publicmobile.ca/en/bc/myrewards and you should see your current points and the point cummulation history

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 18:13:57 GMT

How do I know if I already switched to the points way or not? I just remembered I registered it

Re: How does the new rewards way works? (BTW, didn’t like it:()

softech — Wed, 16 Feb 2022 18:15:40 GMT

@Lehaha wrote:
How do I know if I already switched to the points way or not? I just remembered I registered it

@Lehaha Login to My Reward site. If you see everything shows has dollar value ($), you are still on the old system

However,if you see everything showing as Point values and if you see a side tab "Catalogue" and you see items like my screenshot above, you are on the new system

Re: How does the new rewards way works? (BTW, didn’t like it:()

VIP_Tech — Wed, 16 Feb 2022 18:29:27 GMT

@Lehaha

if you did by join Public Points
Click “Join now” and accept the terms and conditions
then you are on Rewards Points.. if you didn't join then you are on old rewards.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 18:32:45 GMT

Yes everything shows points now, I am just $15 plan so is there any way to go back the old way?

Re: How does the new rewards way works? (BTW, didn’t like it:()

hTideGnow — Wed, 16 Feb 2022 18:38:58 GMT

@Lehaha wrote:
Yes everything shows points now, I am just $15 plan so is there any way to go back the old way?

HI @Lehaha No, there is no going back. Once you are migrated onto the new Point system , you will be there.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Yummy — Wed, 16 Feb 2022 18:41:32 GMT

@hTideGnow wrote:
@Lehaha wrote:
Yes everything shows points now, I am just $15 plan so is there any way to go back the old way?
HI @Lehaha No, there is no going back. Once you are migrated onto the new Point system , you will be there.

If you really do not like Points you can opt out but then you will get nothing; you will pay plan's full price.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 18:42:36 GMT

So my autopay rewards was $2 before but now olny $15x5%=$0.75, correct?

Re: How does the new rewards way works? (BTW, didn’t like it:()

hTideGnow — Wed, 16 Feb 2022 18:46:03 GMT

@Lehaha wrote:
So my autopay rewards was $2 before but now olny $15x5%=$0.75, correct?

HI @Lehaha Yes it is.

It is true that you will get less without $2 Autopay , but you earn 5% for add-on purchase

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 19:09:09 GMT

Thanks, I will talk to agent as I don’t think it’s right that they even don’t let people choose the best way for them

Re: How does the new rewards way works? (BTW, didn’t like it:()

hTideGnow — Wed, 16 Feb 2022 19:11:21 GMT

HI @Lehaha ,

PM actually let us choose to stay or move to the new system. But once you moved to the old one, this is not switch back

yes, you can open a ticket to confirm. But another user opened ticket before and ask and also confirmed that once you left the old one , you will have to stay with the new one.

Re: How does the new rewards way works? (BTW, didn’t like it:()

Lehaha — Wed, 16 Feb 2022 19:15:49 GMT

So sounds like I am not the only one was tricked, I don’t feel good with this

Re: How does the new rewards way works? (BTW, didn’t like it:()

hTideGnow — Wed, 16 Feb 2022 19:21:49 GMT

HI @Lehaha Just like any plans and rewards, it will end at some point. PM obviously making this new system to cut down the cost. But at the same time , PM has done a great job to give us a chance to choose, rather than force us to leave. You probably change it by accident. But like all grandfather plans/rewards, once you left, you won't be getting it back

They also say it clearly:

Opt-ins (to the new system) are final and cannot be reversed