topic Re: Incoming calls in Get Support

Incoming calls

Z32 — Wed, 16 Feb 2022 17:10:17 GMT

When my phone number gets called it connects to someone else, but out going calls are fine

Re: Incoming calls

VIP_Tech — Wed, 16 Feb 2022 17:12:29 GMT

Hi @Z32

are you activate new line with new number or you did transfer your old number to PM.

Re: Incoming calls

softech — Tue, 26 Apr 2022 13:16:54 GMT

@Z32 did you just activated and picked a new number?

If you activate by picking new number, likely the portal has given you the wrong number. The number is already owned by someone else. This is a glitch that PM system has sometimes

Since it is someone else number, you have no choice but to pick another one.

Please login to My Account and select Change Number

https://selfserve.publicmobile.ca/Overview/ChangeNumber/

Re: Incoming calls

Yummy — Wed, 16 Feb 2022 18:15:53 GMT

@softech wrote:

If you activate by picking new number, likely the portal has given you the wrong number. The number is already owned by someone else. This is a glitch that PM system has sometimes

So how is that possible? What would you do if Your number appears in number-pool and somebody pick it up?

Should't picked numbers be out of circulation?

Re: Incoming calls

softech — Wed, 16 Feb 2022 18:18:38 GMT

@Yummy wrote:
@softech wrote:

If you activate by picking new number, likely the portal has given you the wrong number. The number is already owned by someone else. This is a glitch that PM system has sometimes

So how is that possible? What would you do if Your number appears in number-pool and somebody pick it up?
Should't picked numbers be out of circulation?

@Yummy It was a common glitch. In fact , it is a common glitch for Telus family (not just PM, but PM/Koodo/Telus all use the same number picking system)

It happens more often like 6 months ago.

No worry if someone picked your number, the newbie has to go and pick another number instead.