topic Re: Bonus data offer not showing up in Get Support

Bonus data offer not showing up

Dougchay — Wed, 16 Feb 2022 14:02:20 GMT

I activated on Public today. I got a code from them for 2GB bonus data (12MONTHS2GB) and it indicated I was eligible. I entered the code as part of my activation. When I look at the account I cannot see any indication that this bonus data was applied to the account. Does it take time for these to show up? Anyway to rectify this if it doesn't?

Re: Bonus data offer not showing up

VIP_Tech — Wed, 16 Feb 2022 01:50:02 GMT

Hi @Dougchay

may take up to 2 business days for bonus data to be applied.

FLASH SALE: 2GB bonus for the next 12 months (publicmobile.ca)

Re: Bonus data offer not showing up

LeePublic — Wed, 16 Feb 2022 02:04:57 GMT

@Dougchay You should see the promo data appear in the Promotions tab in your self-serve account within 2 days.

Re: Bonus data offer not showing up

hTideGnow — Wed, 16 Feb 2022 02:06:15 GMT

HI @Dougchay Just hold on a bit longer, it might take up to 2 business days for the promotion to show up.

You can login to My Account later and you should see it shows up under My Promotions section.

Re: Bonus data offer not showing up

HALIMACS — Wed, 16 Feb 2022 02:10:15 GMT

@Dougchay

Further to the above, it'll look kinda like this underneath your "My Profile" section in self-serve:

Re: Bonus data offer not showing up

BKNS27 — Wed, 16 Feb 2022 02:33:04 GMT

@Dougchay

It takes time for PM staff to enter your bonus 2gb data. Be patience and login to your Self Serve account on Friday to check.

If it isn’t shown, just contact a CS_Agent by private messaging.

Re: Bonus data offer not showing up

computergeek541 — Wed, 16 Feb 2022 03:56:18 GMT

Re: Bonus data offer not showing up

Dougchay — Wed, 23 Feb 2022 21:18:00 GMT

It's now been a week and it hasn't shown up. You said I should contact a CS_agent by private messaging. How can I do that?

Re: Bonus data offer not showing up

dabr — Wed, 23 Feb 2022 22:36:41 GMT

@Dougchay The terms of the 12 month 2GB bonus data promo says that you must activate online on $25+ plan between Feb. 11th-14th and the bonus data shouldn't take more than 2 business days to be added to your account. As long as you met those conditions then you should have seen the bonus data in your account by now.

There's couple of ways to contact customer support and have them add the bonus data to your account, first try submitting a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you run into problems submitting a ticket then you can send a private message to CS_Agent via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: corrected promo dates

Re: Bonus data offer not showing up

Anonymous — Wed, 23 Feb 2022 22:14:52 GMT

@Dougchay : You posted elsewhere that you had activated on the 17th. This thread started on the 15th.

The promos are:

Flash Sale 11th-14th, 12 months, $25 or more, online only
Flash Sale 16th-21st, 6 months, $35 or more, online only

It would seem you landed right in the middle if you did in fact activate on the 15th. But the CSA's have been known to be good to customers on these promos.

Did you activate online? Did you choose a plan of $25 or more? Did you choose a plan of $35 or more?

Re: Bonus data offer not showing up

Dougchay — Thu, 24 Feb 2022 20:42:07 GMT

I did activate online and Public sent me the code on the 15th and told me I was eligible. I was mistaken in my initial post when I indicated that I activated on the 15th. I verified that my credit card charge was posted on the 15th.

Re: Bonus data offer not showing up

Anonymous — Thu, 24 Feb 2022 21:28:43 GMT

@Dougchay : And the date/time stamp of the Welcome email?

You have by now attempted to contact the CSA's right?

Re: Bonus data offer not showing up

Dougchay — Fri, 25 Feb 2022 19:03:49 GMT

I got the welcome email on the 16th at 12:16 pm. My Visa was charged on the 15th however. The phone was active by about 3 pm on the 15th.

Re: Bonus data offer not showing up

Dougchay — Fri, 25 Feb 2022 19:04:58 GMT

And yes, I have attempted to contact a CSA via a couple of paths although I have yet to get a response.

Re: Bonus data offer not showing up

Anonymous — Fri, 25 Feb 2022 19:13:40 GMT

@Dougchay : Well that sucks to not have a reply. Do you see a red outlined number above the little envelope next to your star avatar upper right?

Maybe you should send another one.

Re: Bonus data offer not showing up

Dougchay — Sat, 26 Feb 2022 19:22:03 GMT

Finally connected with a CSA and it is now applied to my account. Thanks for your help.

Re: Bonus data offer not showing up

hTideGnow — Sat, 26 Feb 2022 19:41:52 GMT

Hi @Dougchay great to hear. So, PM support replied quick?

Enjoy the extra data!!