topic Re: No Pin in Get Support

No Pin

mungsun — Tue, 15 Feb 2022 21:52:43 GMT

I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.

Re: No Pin

softech — Tue, 15 Feb 2022 21:55:00 GMT

@mungsun the 4 digit pin to be used on for *611?

You might have got a text from PM about the PIN in the beginning when you activated. . Check to see it

If you cannot find it, you willhave to contact PM Support and ask them to reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: No Pin

VIP_Tech — Tue, 15 Feb 2022 22:04:34 GMT

Hi @mungsun

get in touch with Customer Support Agent (publicmobile.ca)

to reset 4 digit pin.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: No Pin

esjliv — Tue, 15 Feb 2022 22:07:45 GMT

@mungsun who is the Repairman? Did they activate an account for you?

Re: No Pin

softech — Tue, 15 Feb 2022 22:09:45 GMT

@mungsun wrote:
I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.

Actually , what was the exact message asking for the PIN? You make me wonder what kind of PIN you are looking for, a device level PIN? SIM PIN (I hope not)?

Re: No Pin

esjliv — Tue, 15 Feb 2022 22:14:57 GMT

@softech wrote:
@mungsun wrote:
I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.
Actually , what was the exact message asking for the PIN? You make me wonder what kind of PIN you are looking for, a device level PIN? SIM PIN (I hope not)?

@softech - yeah, not sure if this is the Account PIN needed or not.

But @mungsun should be able to clarify...,please do. 🙂

If the SIM code is locked after too many attempts you will need CSA support anyhow, by methods provided by softech.

But if this is a locked phone, then you will need to have the previous provider unlock it for your. Or, do directly to Samsung to get it unlocked.

Can you try the SIM into another compatible phone to see if the issue persists?

Re: No Pin

HALIMACS — Wed, 16 Feb 2022 00:00:02 GMT

@mungsun

Can you help us understand who is "the repairman"?

Have you been dealing with Public Mobile Customer Service Agents?