topic Re: No internet / cellular data on iPhone with iOS 15.4 beta in Get Support

No internet / cellular data on iPhone with iOS 15.4 beta

Belltrix — Sun, 06 Feb 2022 21:45:01 GMT

If you're getting this error after installing the iOS 15.4 beta, the only way to get your cellular data working again is to go back to iOS 15.3. A lot of users including me have confirmed that resetting network settings, changing the APN, playing with the new Cellular Data Options don't work. To go back to 15.3 and finally fix this:

Remove the beta profile on your iphone
Restart your phone
On your computer, download the 15.3 ipsw from here: https://ipsw.me/product/iPhone
With your phone connected to your computer, shift+update on iTunes and select the ipsw file

That's it. No need to restore and lose your data. You're back to 15.3 with your personal data intact.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

0PX9O4 — Sun, 06 Feb 2022 19:04:06 GMT

Thanks @Belltrix , this is super helpful given the number of recent posts from folks who upgraded to the 15.4 beta!

Re: No internet / cellular data on iPhone with iOS 15.4 beta

esjliv — Sun, 06 Feb 2022 19:13:29 GMT

So you were a 'victim'?

Nice steps listed, maybe your post will be referenced for fixes on this. 👍

Re: No internet / cellular data on iPhone with iOS 15.4 beta

Camera4617 — Sun, 06 Feb 2022 21:15:38 GMT

This must be something new as in the past Apple did not allow 'update' to lower iOS version. Good to hear that they do now allow it if that's the case.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

Meow — Sun, 06 Feb 2022 21:43:30 GMT

@Belltrix wrote:
If you're getting this error after installing the iOS 15.4 beta,

Stupid question: WHY would Anybody install BETA OS on working, primary phone? Do you get paid to beta-test Apple stuff?

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Sun, 06 Feb 2022 21:47:04 GMT

@Meow wrote:
@Belltrix wrote:
If you're getting this error after installing the iOS 15.4 beta,
Stupid question: WHY would Anybody install BETA OS on working, primary phone? Do you get paid to beta-test Apple stuff?

@Meow

That is a Million dollars question.. you want to call a friend or ask the audience? 😎🤣

Re: No internet / cellular data on iPhone with iOS 15.4 beta

Anonymous — Sun, 06 Feb 2022 21:50:52 GMT

@Meow : Marketing, social media, word of mouth etc. Apparently Apple is trying out a masked facial recognition technology. That would seem attractive enough to non-technical users to have a go. But non-technical users don't generally grasp the concept of beta in the software world.

So the risks are unknown. Seems one so far that is relevant to here is a data problem. I'm hoping the OP will have some other ideas but I'm not sure it's technically possible knowing Apple's under-hood policies.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

NDesai — Sun, 06 Feb 2022 21:55:46 GMT

@Meow wrote:
@Belltrix wrote:
If you're getting this error after installing the iOS 15.4 beta,
Stupid question: WHY would Anybody install BETA OS on working, primary phone? Do you get paid to beta-test Apple stuff?

One reason I could think of is that they want new features as soon as available. However, most updates comes with a lot of bug fixes and includes more bugs so yes, it's not recommended to install on your primary phone. I wish Apple paid us to beta test 😁

Re: No internet / cellular data on iPhone with iOS 15.4 beta

Belltrix — Sun, 06 Feb 2022 21:56:45 GMT

Yes I was too excited to try the Face ID with mask on. I checked for other users' experiences online before deciding to try it myself, and I didn't see any major issue with this update. Probably not a lot of Public Mobile users last week. And I've always tried the betas before, and never ran into this kind of issue.

@esjliv wrote:
So you were a 'victim'?

Nice steps listed, maybe your post will be referenced for fixes on this. 👍

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Sun, 06 Feb 2022 22:24:39 GMT

@Belltrix is there any way someone to open a ticket with Apple and report the issue? I hope the next beta or the stable versions do not inherit the bugs. So far, look like this is a an issue that affect PM and no other carriers.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Sun, 06 Feb 2022 22:28:48 GMT

@Belltrix wrote:
I checked for other users' experiences online before deciding to try it myself, and I didn't see any major issue with this update. Probably not a lot of Public Mobile users last week. And I've always tried the betas before, and never ran into this kind of issue.

and @Belltrix thanks for making this post.

Wish you came and rescue those poor victims earlier. From what I know at least one customer left because he didn't not have a proper backup before Beta

Again, thanks for the note..

Re: No internet / cellular data on iPhone with iOS 15.4 beta

BKNS27 — Sun, 06 Feb 2022 22:54:31 GMT

@Belltrix

Great that it finally worked out for you.

I am curious why people that are not testers or developers update to IOS Beta or RC versions.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Sun, 06 Feb 2022 22:57:36 GMT

@BKNS27 I think the most attractive thing is that the Face ID will work with mask on...

(really that useful?? )

Re: No internet / cellular data on iPhone with iOS 15.4 beta

Belltrix — Mon, 07 Feb 2022 04:22:35 GMT

https://feedbackassistant.apple.com

If you’re on the beta you could do it from the Feedback Assistant app as well.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

darlicious — Mon, 07 Feb 2022 05:38:49 GMT

@Belltrix

Great post. I am sure it will be very helpful for other customers experiencing this unfortunate series of events.

@ShawnC13

Should we expect this thread to be moved to the lounge since it fits your criteria?🤔

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: No internet / cellular data on iPhone with iOS 15.4 beta

ShawnC13 — Mon, 07 Feb 2022 17:14:16 GMT

@darlicious, what are you talking about? This thread helps people restore access to their data on the PM network.

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Mon, 07 Feb 2022 17:16:45 GMT

@Belltrix I am no iOS user, no Apple ID 😞 Do you mind to open a ticket us PM users?

thanks

Re: No internet / cellular data on iPhone with iOS 15.4 beta

weazl2000 — Mon, 07 Feb 2022 17:21:53 GMT

Great instructions, for those of you using a Mac, the key combination is alt/option+"Check for Update" in Finder.

For those asking why some of us are using betas, as the Apple support person I usually install the betas to ensure that our software will work properly with the new OS versions. This is the first time in years that I've had an actual issue... Happy Testing!

Re: No internet / cellular data on iPhone with iOS 15.4 beta

softech — Mon, 07 Feb 2022 17:24:38 GMT

@weazl2000 do you mind to open a ticket for us to let Apple awares that the beta does not work on PM, and hopefully provide a fix without downgrading.

(sorry, I am not iOS user..)

Re: No internet / cellular data on iPhone with iOS 15.4 beta

weazl2000 — Mon, 07 Feb 2022 17:26:25 GMT

@softech Already done. I sent them feedback on Feb 3... hoping for a new beta tomorrow.