topic Log in in Get Support

Log in

Curtis3 — Tue, 15 Feb 2022 19:04:18 GMT

I am trying to log in to my account, when I entered my information It said it was incorrect. So I tried to reset my password, then it said my email is incorrect. I don't understand what I can do now? Any help please.

Re: Log in

VIP_Tech — Tue, 15 Feb 2022 19:11:26 GMT

Hi @Curtis3

i hope you are not over 90 days of non-payment, your account will be permanently deactivated,

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

How Reset your Self-Serve password (publicmobile.ca)

or get in touch with Customer Support Agent (publicmobile.ca)

will reset.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Log in

softech — Tue, 15 Feb 2022 19:14:02 GMT

@Curtis3 when was the last time you login? Just want to confirm you didn't port you number away or account not suspended for over 90 days? If in cases like that , your account would have been closed permanently

If you are sure you account should still be there or you want to check, OPen ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Log in

Curtis3 — Tue, 15 Feb 2022 19:19:23 GMT

I do not think I ever logged in before, today is the first time I tried.

Re: Log in

softech — Tue, 15 Feb 2022 19:23:23 GMT

@Curtis3 So, you phone service is working now?

can you "Create Account" here:

https://selfserve.publicmobile.ca/self-registration/ ?

It will verify your phone number , if you have created one, it won't past that stage

Any issue, open a ticket with PM as I suggested above

Re: Log in

Curtis3 — Tue, 15 Feb 2022 19:26:24 GMT

Yes my phone service is working. I was trying to log in to my account on public mobile website. This is where I am having troubles

Re: Log in

softech — Tue, 15 Feb 2022 19:28:41 GMT

@Curtis3 Try to create an account there https://selfserve.publicmobile.ca/self-registration/, they will verify your phone number to see if one was already created.

If you cannot create one, that mean an account was already created. Since you tested forgot password link and didn't work, open ticket with PM Support is the way to go, they will sort it out for you

Re: Log in

popping — Tue, 15 Feb 2022 19:32:42 GMT

@Curtis3 wrote:
I do not think I ever logged in before, today is the first time I tried.

If you activated your PM account in-store, your self-server account has not been created yet. This may be the reason why PM server did not found your email address.

If your phone is still working, you can create your self serve account by using the Create Account button on the login page and follows the instruction to create your online self-serve account.

Re: Log in

Curtis3 — Tue, 15 Feb 2022 19:45:32 GMT

I activated an account and it's working.

Thank you so much.

Re: Log in

popping — Tue, 15 Feb 2022 20:24:29 GMT

@Curtis3

Great. Welcome to PM community. Ask if you have any question.