topic Re: No network available in Get Support

No network available

scaredbunny — Tue, 15 Feb 2022 17:43:01 GMT

Phoene was working fine this.morning and all.of a sudden I can't make ir receive calls . I am.up to-date in payments, haven't changed the phone, Sim card is ok, I turned off and on the phone several.times, please help

Re: No network available

VIP_Tech — Tue, 15 Feb 2022 17:44:48 GMT

Hi @scaredbunny

Check the Status of Your Device in Canada

Re: No network available

scaredbunny — Tue, 15 Feb 2022 17:46:49 GMT

I live in Canada, haven't moved from.my home, network is not available

Re: No network available

VIP_Tech — Tue, 15 Feb 2022 17:56:46 GMT

@scaredbunny

Check the Service Status outages.

Re: No network available

Meow — Tue, 15 Feb 2022 17:57:27 GMT

It could be cell tower has issues. I have no problems in Vaughan

Re: No network available

BKNS27 — Tue, 15 Feb 2022 18:06:43 GMT

@scaredbunny

Check for outages in your area:

https://www.telus.com/en/qc/outages

Re: No network available

esjliv — Wed, 16 Feb 2022 03:50:49 GMT

@scaredbunny wrote:
Phoene was working fine this.morning and all.of a sudden I can't make ir receive calls . I am.up to-date in payments, haven't changed the phone, Sim card is ok, I turned off and on the phone several.times, please help

@scaredbunny -

Can you log into your self serve account and ensure your status is Active?

While there, Remove your SIM card, and go to the Change Sim Card option under the My profile section and ensure the 4 digits listed there are the same last 4 digits on your actual SIM card.

If all good above, great.

After you reinserted your SIM Card did that trigger any services (which this action sometimes can).

Also, try your SIM into another compatible phone to see if services work then.

If still issues after all other suggestions, contact Customer support agents (CSA) to check on your account.

Two methods to reach them found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

edit: one more thing...try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls.