topic Re: Getting malware notification on my S7 in Get Support

Getting malware notification on my S7

fflores — Mon, 14 Feb 2022 22:25:00 GMT

Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?

Re: Getting malware notification on my S7

Yummy — Mon, 14 Feb 2022 19:22:43 GMT

@fflores wrote:
Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?

To clean your phone? Do you mean to remove suspicious apps you installed?

Best clean up is factory reset...

Re: Getting malware notification on my S7

hTideGnow — Mon, 14 Feb 2022 19:23:46 GMT

HI @fflores

I guess you followed and handed over your credit card? 🙂

Re: Getting malware notification on my S7

VIP_Tech — Mon, 14 Feb 2022 19:29:27 GMT

Hi @fflores

How to Easily Remove a Malware or Apps

Re: Getting malware notification on my S7

will13am — Mon, 14 Feb 2022 19:30:09 GMT

Factory reset the phone and install blokada to get rid of the click bait.

https://blokada.org/

Re: Getting malware notification on my S7

darlicious — Mon, 14 Feb 2022 19:32:00 GMT

@fflores

Reboot your phone in safe mode to narrow down the bad app....likely one of the most recent ones that you installed. Back up your data in safe mode which should prevent you from reinstalling any malware after a factory reset if you cannot find and remove it. Performing device maintenance can also help identify where the malware is originating.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Getting malware notification on my S7

BKNS27 — Mon, 14 Feb 2022 19:35:26 GMT

@fflores

Was the phishing spam through email or text?

NEVER click on the hyperlink.

Delete app and do a virus scan and go to Settings>Device Care>Security>Scan Phone.

Re: Getting malware notification on my S7

fflores — Mon, 14 Feb 2022 19:55:18 GMT

lol not! but am working on it!

Re: Getting malware notification on my S7

hTideGnow — Mon, 14 Feb 2022 20:01:27 GMT

@will13am wrote:
Factory reset the phone and install blokada to get rid of the click bait.

https://blokada.org/

HI @will13am This is for iPhone only? Any good one for Android?

Re: Getting malware notification on my S7

will13am — Mon, 14 Feb 2022 20:30:36 GMT

@hTideGnow wrote:
@will13am wrote:
Factory reset the phone and install blokada to get rid of the click bait.

https://blokada.org/
HI @will13am This is for iPhone only? Any good one for Android?

You can get blokada from their source site and sideload it. They do have a slim version from the play store. I use the version from the site.

https://play.google.com/store/apps/details?id=org.blokada.alarm.dnschanger&hl=en&gl=UShttps://blokada.org/

Re: Getting malware notification on my S7

hTideGnow — Mon, 14 Feb 2022 21:06:09 GMT

Thanks @will13am . So, it is good and reliable? Always cautious for system app especially not from Play Store.

thanks

Re: Getting malware notification on my S7

will13am — Mon, 14 Feb 2022 22:20:24 GMT

@hTideGnow wrote:
Thanks @will13am . So, it is good and reliable? Always cautious for system app especially not from Play Store.

thanks

It is not a system app, can never be. Of course it is safe. All open source apps are safe. I use it on all my non rooted phones. Our biggest enemy is ourselves. Hide the clickbait and all the malware risks are gone.

Re: Getting malware notification on my S7

fflores — Mon, 14 Feb 2022 23:05:37 GMT

following instructions from video did not load me in safe mode - still working on nailing this down

Re: Getting malware notification on my S7

hTideGnow — Mon, 14 Feb 2022 23:08:40 GMT

HI @fflores

Just factory reset the phone. It is safer

But do not restore from cloud backup. Try to setup the phone again from scratch. Safer that way

Re: Getting malware notification on my S7

VIP_Tech — Mon, 14 Feb 2022 23:39:00 GMT

Hi @fflores

Turn the device off.
Press and hold the Power key past the Samsung Galaxy S7 edge screen.
When "SAMSUNG" appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Uninstall apps that are causing a problem.

Turn off safe mode

Press and hold the Power key.
Tap Restart.

Re: Getting malware notification on my S7

fflores — Mon, 14 Feb 2022 23:58:03 GMT

FOUND SAFE MODE!!

Re: Getting malware notification on my S7

Meow — Tue, 15 Feb 2022 00:35:31 GMT

@fflores wrote:
FOUND SAFE MODE!!

Just be careful when you go deep into system. You might be holding future paper weight...

Re: Getting malware notification on my S7

darlicious — Tue, 15 Feb 2022 02:57:13 GMT

@Meow

Safe mode by name is safe. It disables all but the original factory installed apps so that you can determine if whatever is affecting your device easily uninstalled or a much more serious issue but walking your way back can usually find the culprit in your most recently installed or downloaded crap. Worse case scenario you uninstall all of the third party apps.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Getting malware notification on my S7

Meow — Tue, 15 Feb 2022 15:04:52 GMT

@darlicious wrote:
Safe mode by name is safe. It disables all but the original factory installed apps

I understand that but how average user can figure out what to do? You still have to have Some experience doing this. I would not recommend to somebody who is just a 'user', little bit of internet, facebook, weather app, etc. to dive into such exercise.