topic Security questions in Get Support

Security questions

AMB175 — Tue, 15 Feb 2022 14:50:30 GMT

Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?

BeachNBeer — Mon, 14 Feb 2022 23:31:05 GMT

Contact customer service agents.

Open a ticket via:

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

BeachNBeer — Mon, 14 Feb 2022 23:31:50 GMT

@AMB175 Also you can try clearing your history/cookie cache and opening a window in incognito mode. Or a different browser all together.

hTideGnow — Mon, 14 Feb 2022 23:40:03 GMT

HI @AMB175 Sound like it is just a browser issue. Try a different browser or Incognito mode.

If it still not working, then just open a ticket with PM CS Agent to have them reset it for you,

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

VIP_Tech — Mon, 14 Feb 2022 23:44:46 GMT

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

darlicious — Mon, 14 Feb 2022 23:47:59 GMT

Do you think you can remember what you may have chosen? Here are a few possibilities...

If none of these ring a bell and trying the suggestions above yield no success then contact customer support to request a password reset.

To contact customer support click below:

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Yummy — Tue, 15 Feb 2022 00:25:07 GMT

You could try different browser and disable ad blocker.