topic Re: Payment not accepted in Get Support

Payment not accepted

Never — Mon, 14 Feb 2022 20:52:34 GMT

You are not accepting my payment voucher.

Re: Payment not accepted

VIP_Tech — Mon, 14 Feb 2022 20:55:50 GMT

Hi @Never

some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

How to contact real public mobile

Never — Mon, 14 Feb 2022 20:58:58 GMT

An above

Re: How to contact real public mobile

VIP_Tech — Wed, 16 Feb 2022 06:16:44 GMT

Hi @Never

Here

Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: How to contact real public mobile

pkaraa — Mon, 14 Feb 2022 21:02:05 GMT

I dont know real and fake but if you need help then post it here and you ll be provided bunch of possible solutions and if not then support agents can help you.

Create a ticket via chatbot on the bottom right or by sending them a direct msg CS_Agent.

Re: How to contact real public mobile

softech — Mon, 14 Feb 2022 21:03:24 GMT

@Never

PM Support is all online. You can open a ticket with them and they will reply within reasonable time

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

But May I know what the issue you are trying to resolve? The Community here is for everyone to ask question and help each other. If you don't mind sharing your issue, maybe we can help. For cases that we can assist, we usually can get you a workaround quicker than waiting for PM Support

Re: How to contact real public mobile

darlicious — Mon, 14 Feb 2022 21:33:53 GMT

@Never

Never say never again. If you describe your issue without any personal details we will advise you whether it's something you can fix yourself or something that only CSA can fix. Community members can often give you the inside scoop or the best approach to take when it comes to dealing with customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: How to contact real public mobile

hTideGnow — Mon, 14 Feb 2022 21:37:14 GMT

Never asks for Real Public Mobile !!

Payment not accepted

darlicious — Mon, 14 Feb 2022 21:51:39 GMT

@Never

No not never again! Ok all kidding aside it really depends on where you bought your pm voucher. Not all retailers are the same. You could also be running into the issue that you can only make two attempted payments either via 611 or your self serve account. After which you will just get an error message telling you the system is unable to accept your payment. Then you have to wait one full hour before you get two more tries at adding the voucher.

611 is the easiest method of loading your voucher onto your account balance. It will also automatically reactivate your services if you are currently suspended. It's always important to check the voucher before leaving the retailer to ensure they gave you the correct voucher. Better yet is to load your voucher via 611 in the retail location in case there is an issue.

The following retailers offer pm vouchers that are immediately valid upon purchase.

London Drugs
Shell Stations
SDM
7/11
Circle K
Wal-Mart
RCSS
TMS

If you have one of the above retailers vouchers and you still cannot load your voucher then contacting customer support may be in order as a customer yesterday had trouble loading their vouchers from London Drugs which are normally very reliable.

Here is an example of a London Drugs pm voucher. The Voucher Catalogue can be referenced for other examples.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment not accepted

hTideGnow — Mon, 14 Feb 2022 21:56:21 GMT

HI @Never Where did you get your voucher from?

depends on where you got it, some vouches needs to wait 24 hours before it can be used. It is not a PM issue but the problem with the stores. As far as we know, vouchers from Shopper drug mart or Walmart or Loblaws can be used immediately without any wait time. Where you got yours?

do you need to apply the voucher today or your account will be suspended? If not, then wait 24 hours.

You can also open a ticket with PM to confirm, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Type: cannot process payment
Click "Payment Voucher"
then click "contact Us"
and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment not accepted

Never — Tue, 15 Feb 2022 15:41:39 GMT

@Never wrote:
You are not accepting my payment voucher.

Re: Payment not accepted

Never — Tue, 15 Feb 2022 15:44:45 GMT

"we are unable to process your request,"

Re: How to contact real public mobile

Never — Tue, 15 Feb 2022 15:45:55 GMT

Can't get ticket open...we are unable to process your request,"

Re: How to contact real public mobile

softech — Tue, 15 Feb 2022 15:53:04 GMT

@Never open ticket by direct message then:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: How to contact real public mobile

Never — Tue, 15 Feb 2022 16:04:52 GMT

Not accepted. Hit wrong bytron

Re: Payment not accepted

darlicious — Tue, 15 Feb 2022 16:13:03 GMT

@Never

Still not accepting your vouchers? Which retailer did you purchase them from?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: How to contact real public mobile

computergeek541 — Wed, 16 Feb 2022 06:15:25 GMT

unnecessary repetition several hours later