topic Re: What is the acceptable amount of time to wait for a moderator? in Get Support

What is the acceptable amount of time to wait for a moderator?

Eagleman963 — Tue, 04 Jan 2022 19:19:43 GMT

@CS_Agent @Jeremy_M I've been waiting for a reply since Monday night. I know that the structure has been changed but I thought that there would still be some level of service maintained. Can someone please respond to my issues that I've sent via private message.

Thanks

Re: What is the acceptable amount of time to wait for a moderator?

ShawnC13 — Wed, 12 Jul 2017 14:55:03 GMT

@Eagleman963, I have heard that response time was still around 48+ hours. I am sure they are not ignoring you just processing requests on the first come first served basis.

Re: What is the acceptable amount of time to wait for a moderator?

Mary_M — Wed, 12 Jul 2017 14:58:00 GMT

Hey @Eagleman963,

thank you for reaching out to us and for your patience!

We usually strive to answer within 60 minutes, however we've been experiencing a few delays amounting to a 24 to 48 wait time. This is slowly going down - we will get back to you shortly, within the next few hours at most. Look out for a reply via private message 🙂

Regards,

Mary

Re: What is the acceptable amount of time to wait for a moderator?

mikefradette — Wed, 12 Jul 2017 15:33:14 GMT

Thanks Mary! I've been waiting as well for my sisters porting issue! Hopefully it's resolved soon today!!

Re: What is the acceptable amount of time to wait for a moderator?

Mary_M — Wed, 12 Jul 2017 16:09:59 GMT

I'll get to you shortly as well 🙂 @mikefradette

Re: What is the acceptable amount of time to wait for a moderator?

Samianauman — Wed, 12 Jul 2017 16:13:58 GMT

Thx for updating respond time Mary.

Re: What is the acceptable amount of time to wait for a moderator?

Mary_M — Wed, 12 Jul 2017 16:21:33 GMT

you're welcome @Samianauman 🙂

Mary

Re: What is the acceptable amount of time to wait for a moderator?

cacio — Wed, 05 Dec 2018 16:16:47 GMT

I'm still waiting for the Mod Team to port my number from Koodo Prepaid, sent 4 messages since Sunday after activating my SIM card on Saturday night. Please help...thanks a million !!