topic Re: Overpayment in Get Support

Overpayment

Pauly1952 — Mon, 14 Feb 2022 22:35:25 GMT

I opened my Public Mobile Account on February 2, 2022 in London Drugs in Cloverdale B.C. the clerk ran into problems activating the account and had to contact Public Mobile directly and because of a error on the first activation try, I was billed twice for the same activation. I would like Customer Support rectify this double billing and credit my account for one of the billing.

Thank you. Awaiting your reply

Re: Overpayment

softech — Mon, 14 Feb 2022 18:02:59 GMT

@Pauly1952 Yes, sound like the London Drug sales activated 2 accounts

No worry, just open a ticket with PM Support and they will confirm refund the overcharge

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Overpayment

VIP_Tech — Mon, 14 Feb 2022 18:09:22 GMT

Hi @Pauly1952

send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Overpayment

darlicious — Mon, 14 Feb 2022 18:14:27 GMT

@Pauly1952

Did the clerk use a different sim card for the second ultimately successful activation? If so then they created a "ghost account". The CSA will have to ensure that they locate it and cancel that account to ensure you don't get doubled billed going forward. For ease if the extra plan amount you were charged isn't already reflected in your transaction history then having the CSA credit your account balance is the quickest way to resolve the issue. Supply the CSA with a copy of your statement showing the extra charge and the transaction #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.