topic Re: SIM card lock in Get Support

SIM card lock

warmand — Mon, 14 Feb 2022 14:45:07 GMT

I recently obtained an iPhone 6s.

Under settings>General>carrier is ‘PublicMobile 49.0’

& under Carrier Lock is ‘SIM locked’

The phone has no restrictions under an IMEI CHECK.

The phone works normally with PM SIM card installed.

I would like to have phone unlocked for international travel.

Please advise action steps.

Re: SIM card lock

cellphoneuser1 — Tue, 15 Feb 2022 05:00:06 GMT

@warmand wrote:
I recently obtained an iPhone 6s.

Under settings>General>carrier is ‘PublicMobile 49.0’

& under Carrier Lock is ‘SIM locked’

The phone has no restrictions under an IMEI CHECK.
The phone works normally with PM SIM card installed.
I would like to have phone unlocked for international travel.

Please advise action steps.

Did you try a sim from somehwere else? If the phone's locked, you can contact Pubilc Mobile's cusotmer support agents by using the chatbot. They can unlock phones that are locked to Telus.

Re: SIM card lock

BKNS27 — Mon, 14 Feb 2022 10:03:06 GMT

@warmand

It will say PM because you have or had a PM SIM in the iPhone.

When you are travelling and purchased a local SIM. Make sure under Settings>Cellular >Network Selection>enable Automatic.

Also to power off the phone when you swap the SIM card.

Re: SIM card lock

softech — Mon, 14 Feb 2022 10:06:51 GMT

@warmand

Where did you get the phone originally? like which carrier was it from?

if you want to be certain the phone is unlocked, try to get another SIM from a friend. Any SIM will do except PM/Telus/Koodo. Once inserted with another SIM, if it does not come up with an error asking for a Network unlock PIN, then it is good, the phone is unlocked.

In case you did get the message for unlock code, then you can open a ticket with PM.

Re: SIM card lock

cellphoneuser1 — Mon, 14 Feb 2022 10:27:52 GMT

@softech wrote:
@warmand
Where did you get the phone originally? like which carrier was it from?

if you want to be certain the phone is unlocked, try to get another SIM from a friend. Any SIM will do except PM/Telus/Koodo. Once inserted with another SIM, if it does not come up with an error asking for a Network unlock PIN, then it is good, the phone is unlocked.

In case you did get the message for unlock code, then you can open a ticket with PM.

no such thing as network unlock PIN or unlock code for iPhone 6s

Re: SIM card lock

softech — Mon, 14 Feb 2022 11:01:17 GMT

@cellphoneuser1 True.. only way to tell if it is unlock is with another carrier sim and make a call to see if it works 🙂

Re: SIM card lock

Meow — Mon, 14 Feb 2022 15:48:56 GMT

@warmand wrote:
I recently obtained an iPhone 6s.

Where from did you get your phone?

Did phone ever worked as a mobile phone and who was previous provider?

You can always ask agent to help you out making PM SIM working with PM.

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card lock

VIP_Tech — Thu, 17 Feb 2022 23:59:43 GMT

Hi @warmand

from where get your device contact them will be unlock for free. Unlock your phone (publicmobile.ca)

or try eBay lower cost.