topic Re: Public mobile number in Get Support

Public mobile number

JenniferFurry19 — Sun, 13 Feb 2022 16:08:50 GMT

I need to put my public mobile number I had onto a new public mobile Sim card. I do not have the old Sim card or phone but I do know the Sim card number tho. How do I do this

Re: Public mobile number

Dunkman — Sun, 13 Feb 2022 16:14:11 GMT

@JenniferFurry19

You can change your SIM card number via your self service account. It does require two factor authorization, but you can choose an email address.

Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: Public mobile number

Meow — Sun, 13 Feb 2022 16:17:11 GMT

Re: Public mobile number

Camera4617 — Sun, 13 Feb 2022 16:43:22 GMT

All depends on when you 'had' your public mobile. If it is in the last 90 days, then you should be able just to do what previous posts suggested (change SIM card). If it is more than 90 days then that number is gone.

Re: Public mobile number

BKNS27 — Mon, 14 Feb 2022 04:06:49 GMT

@JenniferFurry19

Just simply login to your Self Serve account then click on Change SIM Card.