topic PM Account is Disabled in Get Support

PM Account is Disabled

Kanthy1 — Sun, 13 Feb 2022 23:51:13 GMT

Hello, can a mod reach out to me, my public mobile account is disabled.

Re: PM Account is Disabled

computergeek541 — Sun, 13 Feb 2022 23:55:47 GMT

@Kanthy1 wrote:
Hello, can a mod reach out to me, my public mobile account is disabled.

Customer support agents generally do not contact customers unlesss they have been first contacted. Were you trying to log in but entered an incorrect password as few times? Did you try the forgot password option? For some tyeps of account lockouts, you can try again if you've waited more than 15 minutes since the last attempt. If that deoesn't work, you'll need to open a ticket to talk to a cusotmer support agent. That can be done by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: PM Account is Disabled

VIP_Tech — Mon, 14 Feb 2022 04:21:22 GMT

Hi @Kanthy1

get in touch with Customer Support Agent (publicmobile.ca)

Edit: will reset.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: PM Account is Disabled

hTideGnow — Mon, 14 Feb 2022 00:32:50 GMT

Hi @Kanthy1

Were you unable to log into My Account or your service is suspended?

if you are unable to log into My Account, use the Forgot password link and try to reset it that way. If you are still not able to reset it, then you will have to open a ticket with PM CS Agent

If you can log into my account and what you were saying "Account is Disabled" really meant you have no service now as account is Suspended, check if Autopay failed. If that was the case, make a manual payment via Payment Tab.

Let us know and we can provide you more help

Re: PM Account is Disabled

popping — Mon, 14 Feb 2022 00:45:34 GMT

@VIP_Tech

The first half of your post has nothing to do with what OP's question.

You need to let OP know why OP should get CSA help.

Please take time to understand the question first. Cut and paste your answer is fine. But you need to remove the part which has no relation to OP's question.

Re: PM Account is Disabled

esjliv — Mon, 14 Feb 2022 03:01:34 GMT

@Kanthy1 - are you currently in nonpay/suspended status?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1 - Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2 - Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If not your case, and it is past your renewal, top up your account to resume services:

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

Re: PM Account is Disabled

computergeek541 — Mon, 14 Feb 2022 05:10:04 GMT

Re: PM Account is Disabled

computergeek541 — Mon, 14 Feb 2022 05:19:45 GMT