topic Re: US roaming add-on in Get Support

US roaming add-on

kait930 — Sun, 13 Feb 2022 22:18:11 GMT

I mistakenly added on US roaming - I have to be in the US to use it, correct? May I have it refunded please?

Re: US roaming add-on

esjliv — Sun, 13 Feb 2022 22:20:29 GMT

@kait930 - contact CSA and explain your mistake. They should be able to add the $'s back to your Available Funds area.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

edit: yes correct, Roaming addons only work whilst you are in the USA.

Re: US roaming add-on

VIP_Tech — Sun, 13 Feb 2022 22:27:23 GMT

Hi @kait930

yes when you in U.S. then purchase it because that Add-one is start right away when purchase it for 10 day packages.

send Private Messages to Customer Support Agent

to remove wrong Add.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: US roaming add-on

HALIMACS — Sun, 13 Feb 2022 22:56:14 GMT

Just so you are aware, @kait930 , on this forum you are communicating with other Public Mobile customers, just like you.

You've been provided with access information to the Customer Support Agents. They are very accommodating to errors in managing one's account. I'm confident they will credit the difference (if recently purchased and not used) to your balance so it can be used for future renewals or add-on purchases.

Re: US roaming add-on

computergeek541 — Mon, 14 Feb 2022 04:43:08 GMT

repetition several hours later

Re: US roaming add-on

computergeek541 — Mon, 14 Feb 2022 05:43:45 GMT

repetition several hours later

Re: US roaming add-on

kait930 — Wed, 16 Feb 2022 23:50:36 GMT

Thank you, Halifax’s! I’ll try them.

Re: US roaming add-on

hTideGnow — Wed, 16 Feb 2022 23:55:02 GMT

Hi @HALIMACS is that the secret to your user name? Halifax. 🙂

Re: US roaming add-on

HALIMACS — Thu, 17 Feb 2022 02:25:17 GMT

Interesting supposition, @hTideGnow