topic Re: Credit in Get Support

Cant access account

HMB — Sun, 13 Feb 2022 20:48:16 GMT

I just transferred my number to another provider; my public mobile chip is still in the old phone; I can't access my PM account to cancel it. It seems like PM-login doesn't recognize my email that I have used with this account.

Has anyone gone through this same issue?? Any advice from people?

Re: Cant access account

esjliv — Sun, 13 Feb 2022 20:51:28 GMT

@HMB - as soon as you port out your Public Mobile phone number your account closes. And also, you lose access to self serve.

Did you have a credit card associated with the account? If yes, keep an eye out on charges. It should not charge since your account is now closed. But if it does contact CSA to have it removed:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

edit, word correction

Re: Cant access account

VIP_Tech — Sun, 13 Feb 2022 20:54:36 GMT

Hi @HMB

when you Transfer out your account with PM will be immediately close.

Re: Cant access account

HMB — Sun, 13 Feb 2022 20:56:15 GMT

THanks, I will contact my CC company and ensure there are no charges from autopay. I'm assuming there is no credit if there was credit on the account??

Credit

HMB — Sun, 13 Feb 2022 20:58:11 GMT

If there was a credit on my PM account, will that be credited my to credit card on file?? [after I closed my account]

Re: Cant access account

esjliv — Sun, 13 Feb 2022 20:58:24 GMT

@HMB wrote:
THanks, I will contact my CC company and ensure there are no charges from autopay. I'm assuming there is no credit if there was credit on the account??

@HMB - correct, when you port out your PM number, you also lose any Available Funds $s that were in your account.

No credits given back for this.

Re: Credit

esjliv — Sun, 13 Feb 2022 21:08:03 GMT

@HMB wrote:
If there was a credit on my PM account, will that be credited my to credit card on file?? [after I closed my account]

@HMB If you ported your number out, you will not get any Available funds money that was sitting on your account when you ported, sorry.

Prepaid services and all.

Did you port to Telus or Koodo, by any chance...? Telus owns both Koodo and Public Mobile.

Re: Credit

VIP_Tech — Sun, 13 Feb 2022 21:19:11 GMT

Hi @HMB

No, when you transfer out and have a balance is gone.

public mobile no refund for closed account.

Re: Credit

HALIMACS — Sun, 13 Feb 2022 21:24:28 GMT

No @HMB , when you port out, you forfeit any balance remaining.

This can be avoided by waiting to port out until you've consumed all (or most) of the available balance remaining on your account. You could wait another cycle, or purchase an add-on to use it up.

Hopefully you are able to do this if you haven't quite yet ported out.

Re: Credit

hTideGnow — Sun, 13 Feb 2022 21:33:31 GMT

HI @HMB Sorry, PM is prepaid service and they don't provide refund. Credit on My Account has to be used towards plan payment or add-ons. If you are planning to leave, I suggest you to use them up since they are not refundable. Either stay here for another month till credit all used up, or buy data add-on and enjoy the extra data with the credit