topic Re: Autopayment failed in Get Support

Autopayment failed

Panitha — Sun, 13 Feb 2022 16:25:11 GMT

My Autopay failed without any reason. Credit Card details on my profile nothing changed and card is active. Currently my phone is in suspended mode and can't pay manual payment as well

Re: Autopayment failed

Meow — Sun, 13 Feb 2022 16:31:55 GMT

Logon to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount.

If that does not restore your service there are few other options but to not complicate things try this one first.

Re: Autopayment failed

Dunkman — Sun, 13 Feb 2022 16:33:38 GMT

@Panitha

Unfortunately, autopay does fail. In your self service account, you should be able to manually load up funds equivalent to your month's plan. Then the plan should automatically re-activate.

If that does not work, you can also try dial 611 on your phone and see whether you can load up funds that way.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

You will need to know your PIN number.

Re: Autopayment failed

VIP_Tech — Sun, 13 Feb 2022 17:53:13 GMT

Hi @Panitha

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

sign in to Self-Serve,
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.

if you can't fix it get in touch with Customer Support Agent (publicmobile.ca)

to remove fraud-block.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Autopayment failed

HALIMACS — Sun, 13 Feb 2022 19:12:05 GMT

@Panitha wrote:
My Autopay failed without any reason. Credit Card details on my profile nothing changed and card is active. Currently my phone is in suspended mode and can't pay manual payment as well

@Panitha

I presume you've confirmed you have NO calling or texting services. (and didn't just see the expired or suspended renewal messaging on the self-serve site on the eve of renewal...)

Recommend using a Public Mobile payment voucher to restart service, or recharge.com. Payment vouchers are available at many locations which sell prepaid phone cards, including Walmart, Shoppers, Canadian Tire, London Drugs, etc...

Another option is to:

wait 1 hour
clear cache and cookies
open incognito tab
try logging into self-serve again

Some others have found another option is to use a completely different device to log into self-serve, and using a different browser.

Re: Autopayment failed

esjliv — Sun, 13 Feb 2022 19:58:45 GMT

@Panitha - if you renewal is today/tomorrow and your services are working fine.

Then, ignore those message on you self serve account, since you are signed up for Autopay.

If you have no services, that see other posts.