topic Re: Incorrect payment taken in Get Support

Incorrect payment taken

Lakee8 — Sun, 13 Feb 2022 15:22:04 GMT

My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.

Re: Incorrect payment taken

softech — Sun, 13 Feb 2022 04:59:30 GMT

@Lakee8 wrote:
My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.

@Lakee8 you meant you tried to port into PM abut failed and you gave up and went to Koodo? Do you still want to port into PM ? Or you gave up and just try to get the money back?

Re: Incorrect payment taken

computergeek541 — Sun, 13 Feb 2022 05:01:00 GMT

@Lakee8 wrote:
My number was never ported to Public completely. I am now with Koodo but Public is taking money from my account although they are not my carrier.

Can you insert your Public Mobile SIM card to see if the Pubilc Mobile service still works? If it still works, this means taht your number was never pored correctly to Koodo Mobile.

Re: Incorrect payment taken

HALIMACS — Sun, 13 Feb 2022 12:57:00 GMT

@Lakee8

It is difficult to determine exactly what you are stating.

4 weeks ago you posted a message saying you could not send or receive texts and you received many responses from the community, but did not respond further. With that, I would presume you did try to activate with Public Mobile a month or so ago and didn't like the service so you moved to Koodo.

If that's the case, and you now want to stop Public Mobile from charging you, sign on to the self-serve page and remove your payment or credit card information completely.

That'll stop it.

Re: Incorrect payment taken

Meow — Sun, 13 Feb 2022 15:33:07 GMT

Kind of confusing post.

Are you with PM?

Did you try to port your number to PM?

Did you switch to Koodo?

If PM is taking money from your account, remove autopay and remove credit card info your account and on next renewal your account will be suspended until paid in full again.

Re: Incorrect payment taken

BKNS27 — Sun, 13 Feb 2022 16:52:22 GMT

@Lakee8

Are you stating that PM is charging you for service on Koodo?

If so, PM and Koodo are under Telus. If were questions on this Community stating the reverse but contact a CS_Agent about this.