topic Re: New sim card activation in Get Support

New sim card activation

Susiesikuliaq — Sat, 12 Feb 2022 17:58:11 GMT

Hello, i have a new sim card for my current account and need help to set it up as my old sim card was stolen

Re: New sim card activation

VIP_Tech — Sat, 12 Feb 2022 18:00:51 GMT

Hi @Susiesikuliaq

How To Change Your SIM Card

follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to your email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

Re: New sim card activation

softech — Sat, 12 Feb 2022 18:17:32 GMT

@Susiesikuliaq Just login to My Account., then pick Change SIM Card

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

You will then need to entre the new SIM card number.

Then you have a choice to pick the way to get the security code, use email as you won't be able to get SMS on your old SIM

After it is done, it would be processed shortly. Just put the new SIM in the phone and check it out. Maybe reboot every 15 mins until you see it works

Re: New sim card activation

computergeek541 — Sat, 12 Feb 2022 22:42:18 GMT

Re: New sim card activation

computergeek541 — Sun, 13 Feb 2022 01:11:53 GMT

unecessary repetition several hours later