topic Re: Calling Ukraine in Get Support

Calling Ukraine

beardeddragon — Sat, 12 Feb 2022 03:06:22 GMT

Hello,
Can you add Ukraine to International calling? I have international minutes and I’d like to use them to call my family and friends there.
thank you!

Re: Calling Ukraine

benfatto — Fri, 11 Feb 2022 16:47:09 GMT

No. None of the long distance add ons include Ukraine.

Re: Calling Ukraine

CountyDownIeUk — Fri, 11 Feb 2022 16:56:18 GMT

You can FaceTime Apple to Apple.

Or Skype

Find a Voip App that can call to Ukraine.

I have Voip.ms and the Zoiper App on my mobile phone. It pretty much works world wide. Funds don’t expire until used up. .....$15 minimum top up is in US dollars. PM me for more info if you like. You do not have to buy a DID and you can make your caller ID, your PM number.

Re: Calling Ukraine

softech — Fri, 11 Feb 2022 16:58:41 GMT

@beardeddragon You will need to use long distance calling cards. Cici is one i used before , but check with any convenience store, they will have good choices for you

Re: Calling Ukraine

Yummy — Fri, 11 Feb 2022 17:00:30 GMT

No, that part of the world is not covered.

International calling is for calling from Canada to other countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

https://www.publicmobile.ca/en/bc/get-help/articles/overview-of-add-ons

Re: Calling Ukraine

CountyDownIeUk — Fri, 11 Feb 2022 17:05:10 GMT

@softech wrote:
@beardeddragon You will need to use long distance calling cards. Cici is one i used before , but check with any convenience store, they will have good choices for you

@softech

Would using a calling card on the $15 plan not be a double hit? Would you not also be consuming PM minutes too?

Re: Calling Ukraine

softech — Fri, 11 Feb 2022 17:10:00 GMT

@CountyDownIeUk true for anyone on $15 plan So, it is better to use landlines with calling card in such case.

Same goes with VoIP app, 250Mb on $15 plan will only last around 500 minutes. So, it is best to use it on WiFi instead

Re: Calling Ukraine

CountyDownIeUk — Fri, 11 Feb 2022 17:10:37 GMT

Didn't the web site used to show what countries were in the 300 min international plan?

Re: Calling Ukraine

Yummy — Fri, 11 Feb 2022 17:10:57 GMT

@CountyDownIeUk wrote:
Would using a calling card on the $15 plan not be a double hit? Would you not also be consuming PM minutes too?

I would say so. You have to call special number and then to continue dialing long distance.

Re: Calling Ukraine

Yummy — Fri, 11 Feb 2022 17:15:43 GMT

@CountyDownIeUk wrote:
Didn't the web site used to show what countries were in the 300 min international plan?

List of long distance countries:
https://www.publicmobile.ca/en/on/get-help/articles/overview-of-add-ons

Re: Calling Ukraine

CountyDownIeUk — Fri, 11 Feb 2022 17:37:37 GMT

It’s been eons ago since I had a calling card. If the special number is an 800 number, then maybe not a hit against your minutes.

Re: Calling Ukraine

beardeddragon — Fri, 11 Feb 2022 17:45:23 GMT

I have the minutes already; I was able to call before and suddenly I can’t.

Re: Calling Ukraine

BKNS27 — Fri, 11 Feb 2022 17:45:27 GMT

@beardeddragon

Sorry, Ukraine is not on the list of countries you can call on the international calling.

Re: Calling Ukraine

VIP_Tech — Fri, 11 Feb 2022 18:04:38 GMT

Hi @beardeddragon

PM not offer this country,

review Overview of Add-Ons (publicmobile.ca)

Re: Calling Ukraine

pkaraa — Fri, 11 Feb 2022 18:49:46 GMT

@beardeddragon wrote:
Hello,
Can you add Ukraine to International calling?

@beardeddragon

As far as your request of adding this country into allowed countries for using int'l minutes is concerned, I would say send a quick note to @CS_Agent will be the only way.

And as how to connect family and friends back home is concerned, you have ample suggestions in replies above.

I can pitch for WhatsApp audio and video calling over WiFi, I have used callselect in the past.

Re: Calling Ukraine

BKNS27 — Fri, 11 Feb 2022 19:58:14 GMT

@beardeddragon

I am surprised you can call Ukraine in the past but maybe PM changed their international coverage. You should private message a CS_Agent to check why you can connect to family in Ukraine in the past.

Re: Calling Ukraine

Korth — Sat, 12 Feb 2022 06:10:30 GMT

I lost a referral a couple years ago - he calls family in Ukraine, Public Mobile doesn't have any long distance options to call Ukraine, Lucky Mobile does. He'd like to come back to PM (because his PM bill would cost less overall, especially with Lucky's awful per-minute rates to this country) but PM simply doesn't sell what he needs to buy.

So he's still with Lucky. PM defines and packages their long distance add-ons a little differently now. But they haven't added this country to their "International" list in the last two years. I doubt they will in the next two years.

Re: Calling Ukraine

darlicious — Sat, 12 Feb 2022 07:52:00 GMT

@CountyDownIeUk

Correct. When I was with telus I only had 300 anytime minutes and free local calling from 7pm to 7am. In order for me to call my parents in nova scotia or my husband's family in Ireland we bought $5 calling cards with a 1 800 number to call first, then enter the calling cards pin # to get a dial tone to call out. The odd time the connection would be a bit iffy with an echo or slight delay but 90% of the time it was a great connection and dirt cheap especially back at the turn of the century when mobile rates were really outrageous but I used calliňg cards up until my partner got the 2012 promo $40 unlimited everything plan from wind...now...freedom.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Calling Ukraine

Nezgar — Sat, 12 Feb 2022 09:55:04 GMT

$1 for 30 mins offer, otherwise 18.9¢/min from Rebtel:

https://www.rebtel.com/en/#{%22country%22:%22UA%22,%22currency%22:%22CA%22}

TextNow app is 24¢/min USD.

Re: Calling Ukraine

CountyDownIeUk — Sat, 12 Feb 2022 17:00:59 GMT

@Korth

It is unfortunate that PM does not have calling to the Ukraine. Thus your friends choice to remain at Lucky. I guess everyone has their specific reasons to use other carriers. And no doubt there can be that “hassle” of changing. PM has improved their LD destinations. For your friend that would like to change back....what does he pay per minute for calls to Ukraine ? Does he buy an add on.....and can it expire before used up. I am thinking of....how can he change back and find a suitable alternative for the calls to the Ukraine...that is if the only thing he has an issue with is the Ukraine calling. Is calling to the Ukraine over wifi acceptable for your friend? I do see....calls to Ukraine are expensive per minute and PM probably did not have an LD group to cover the Ukraine and other countries.

@darlicious

Everyone is where they are due to needs, bad service elsewhere, etc. Same as collecting points and miles. 😀