topic Re: Data not working in Get Support

Data not working

sjellicoe — Tue, 04 Jan 2022 19:19:33 GMT

I just signed up last night with PM with my new OnePlus 5 and I've followed the many guides for setting up my APN, but I can't get my data working. I get the 4G+ symbol, My texts and calls work, but not my data. Do I just need to wait longer, or am I missing something?

Followed these links:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87
https://productioncommunity.publicmobile.ca/t5/Discussions/Just-transferred-my-oneplus-5-from-Freedom-here-was-my/m-p/162348

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/No-LTE-on-Samsung-s7/td-p/83536/highlight/true/page/2

Re: Data not working

ShawnC13 — Wed, 12 Jul 2017 01:52:11 GMT

@sjellicoe, does your self serve account show data in addons? I wouls also check that cellular data is turned on. If all of this is good you will need to contact a MODERATOR with your email and phone number

Click on this link Moderator_Team to private message for assistance.
More info on moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Re: Data not working

sjellicoe — Wed, 12 Jul 2017 01:57:32 GMT

Thanks, I'll contact a moderator

Re: Data not working

Nsk143 — Wed, 12 Jul 2017 01:59:03 GMT

Also try your sim in other phone if available to check if its service or hardware issue. If it's hardware then recommend factory reset.

Re: Data not working

sjellicoe — Wed, 12 Jul 2017 02:15:09 GMT

I put it in my old S5 and on boot it wants a SIM networkunlock PIN which I don't know probably because it was a Virgin Mobile device when I bought it and is locked to them

Re: Data not working

Nsk143 — Wed, 12 Jul 2017 02:18:03 GMT

S5 won't work unless if you get it unlock.

Re: Data not working

sjellicoe — Wed, 12 Jul 2017 02:21:14 GMT

I guess I'll just wait for a mod to respond then. Thanks for trying

Re: Data not working

srlawren — Wed, 12 Jul 2017 19:56:22 GMT

@sjellicoe have you used the OP5 on any other networks before trying to use it with Public Mobile? For example, if you've used it on Freedom Mobile/Wind, you will probably need to do a factory reset to get the data flowing. In fact, if you can see the data in your plan in your self-serve account, that's probably the next step the community would recommend is doing a factory reset. Unfortunately it will wipe your phone clean, so please back up anything you wish to keep that isn't already backed up or synced to a cloud-based service.

Re: Data not working

sjellicoe — Wed, 12 Jul 2017 20:48:12 GMT

Thanks 🙂 This fixed my problem. I was not on any other network with this phone however, so that seems a little strange.

Re: Data not working

Mary_M — Wed, 12 Jul 2017 20:56:10 GMT

thank you for the update @sjellicoe, I'm glad to hear it was resolved =D

Cheers,

Mary

Re: Data not working

srlawren — Thu, 13 Jul 2017 00:35:21 GMT

@sjellicoe surprised you needed to reset on a brand new device but hey whatever works eh? 🙂 enjoy your phone, I'm jealous with my OnePlus 3 which is so 2016!