topic Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g) in Get Support

Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g)

Coreyb — Thu, 17 Feb 2022 17:44:00 GMT

I CAN CONFIRM THIS ISSUE HAS BEEN RESOLVED WITH iOS 15.4 (19E5225g)

if you've recently updated to iOS 15.4 (19E5209h) or (19E5219e) your data may have stopped working, seems to be that the update changes PM APN settings to Telus. After some discussion with a PM rep this was the solution that worked

1. go to https://bit.ly/3a8TtLp

2. Choose create APN at the bottom

3 on the next screen choose Country: Canada and Carrier: Public Mobile

Once you choose Create APN it will download a profile to your phone that changes APNs back to PM, just install the profile and restart !

** UPDATE ** this fix also works on 15.4 (19E5219e)

this worked for me as well as my partner !

hope this helps

Re: Fix for iOS 15.4 (19E5209h) Data issue

darlicious — Sat, 12 Feb 2022 02:08:53 GMT

@Coreyb

This enabled you to keep the beta version and get your data to work? Great info! Too bad pm didn't post this as an announcement to really spread the word.

Thanks for your post!

👍

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Fix for iOS 15.4 (19E5209h) Data issue

HALIMACS — Sat, 12 Feb 2022 02:11:07 GMT

That is an awesome reference for others who are experiencing this issue.

Thank you @Coreyb !!!

Re: Fix for iOS 15.4 (19E5209h) Data issue

Coreyb — Sat, 12 Feb 2022 02:12:05 GMT

Yup still running beta and data is working ! 🙂

Re: Fix for iOS 15.4 (19E5209h) Data issue

softech — Sat, 12 Feb 2022 02:14:53 GMT

thanks @Coreyb I find it interesting. they even have note about how to do it in Android

Re: Fix for iOS 15.4 (19E5209h) Data issue

iba2016 — Wed, 16 Feb 2022 06:02:04 GMT

Thanks!! I followed these instructions and got 3G to work! Any one have any luck with getting LTE going?

Re: Fix for iOS 15.4 (19E5209h) Data issue

softech — Wed, 16 Feb 2022 10:03:55 GMT

@iba2016 which 15.4 beta you got? the latest 15.4 Beta 3 has the issue resolved now.

topic Fix for iOS 15.4 (19E5209h) Data issue ** Resolved with 15.4 (19E5225g)** in Get Support

Fix for iOS 15.4 (19E5209h) Data issue ** Resolved with 15.4 (19E5225g)**

Re: Fix for iOS 15.4 (19E5209h) Data issue

Re: Fix for iOS 15.4 (19E5209h) Data issue

Re: Fix for iOS 15.4 (19E5209h) Data issue

Re: Fix for iOS 15.4 (19E5209h) Data issue

Re: Fix for iOS 15.4 (19E5209h) Data issue

Re: Fix for iOS 15.4 (19E5209h) Data issue

topic Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g) in Get Support

Fix for iOS 15.4 (19E5209h) Data issue Resolved with 15.4 (19E5225g)