topic Sim card in Get Support

Sim card

scarzz514 — Sat, 12 Feb 2022 01:10:49 GMT

Hi I just changed my phone but the sim is locked and I need a puk number

Re: Sim card

darlicious — Sat, 12 Feb 2022 01:18:32 GMT

What is the exact message you are getting? Your make and model of phone? There are several very similar messages your phone will give you with very different solutions. However normally the PUK code is given to you from customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Sim card

VIP_Tech — Sat, 12 Feb 2022 01:22:25 GMT

Hi @scarzz514

try enter 1234, if not working send Private Messages to Customer Support Agent

Re: Sim card

scarzz514 — Sat, 12 Feb 2022 01:23:10 GMT

It says p u k must be 8 digits

Re: Sim card

BKNS27 — Sat, 12 Feb 2022 01:26:00 GMT

@scarzz514

If your new phone is a Samsung phone, it is locked by Samsung so you need to contact Samsung.

Re: Sim card

scarzz514 — Sat, 12 Feb 2022 01:29:12 GMT

No it's with a blackberry q10

Re: Sim card

esjliv — Sat, 12 Feb 2022 01:30:16 GMT

@scarzz514 wrote:
Hi I just changed my phone but the sim is locked and I need a puk number

@scarzz514

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Sim card

darlicious — Sat, 12 Feb 2022 01:41:26 GMT

@scarzz514

Yes as far as I know blackberry is no longer supported by pm....let me see where that info is posted.

Edit:

As of January 2022 it is unlikely that your blackberry will work depending on your model.

https://www.publicmobile.ca/en/on/get-help/articles/BlackBerry-Services-Update

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Sim card

BKNS27 — Sat, 12 Feb 2022 01:39:25 GMT

@scarzz514

All BlackBerrys are decommissioned as of January 4, 2022.

https://www.techadvisor.com/news/mobile-phone/blackberry-mobile-january-4-stop-working-end-support-3812064/

You may want to look for a new phone.

Re: Sim card

BKNS27 — Sat, 12 Feb 2022 02:29:27 GMT

Don’t know why my replies was marked as Spam. LoL

Re: Sim card

computergeek541 — Sat, 12 Feb 2022 04:46:19 GMT

@VIP_Tech wrote:
Hi @scarzz514
try enter 1234, if not working send Private Messages to Customer Support Agent

Please be aware that a PUK code will never be 1234. The PUK is a code that is different for every SIM card and customers should never try to guess this code, nor should a customer ever experiment with entering random ones.