topic Re: lost my card sim what i do in Get Support

lost my card sim what i do

Sonia2022 — Fri, 11 Feb 2022 23:41:24 GMT

I lost my card sim and i dont have an account because when i have public mobile sim card the salesman write me a wrong email address.

Re: lost my card sim what i do

VIP_Tech — Fri, 11 Feb 2022 23:45:21 GMT

Hi @Sonia2022

so you buy new SIM and your email is wrong ? and you don't have account ? something missing info ?

get in touch with Customer Support Agent (publicmobile.ca)

to change your email.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: lost my card sim what i do

Yummy — Fri, 11 Feb 2022 23:48:31 GMT

It will be little bit complicated...

You should buy new SIM, create PM account and swap SIMs through your self-serve PM account.

You should contact PM agent so they can correct your email address and probably at the same time swap your SIMs.

It is a good idea to have PM account as many things can be done through self-serve.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:27:44 GMT

hello Feb 5 i switch carrier with chatr and i throw the sim card away please transfer my number to chatr and return my money that you take feb 8 chatr send a transfer link my number is xxxxxxx

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:27:29 GMT

i switch carrier feb 5 and i dont know that i will receive a sms to confirm transfer no i have chatr sim card i dont have public mobile sim card any more please transfer my number xxxxxxx to chatr and return my money.

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 00:03:57 GMT

@Sonia2022

please remove your number from here,, and is not allowed to post any personal info in here.

all member in here we are customer like you and me.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:03:36 GMT

i need phone number to contact public mobile to tell them that i need to stop the service

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 01:00:56 GMT

@Sonia2022

public mobile customer service all online no phone call.

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 00:08:20 GMT

@Sonia2022

first you need to getting new SIM card for public mobile to getting service with it,

ensure old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS asking to confirm if you would like to Transfer your number, your reply should be: YES

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

your account with chatr is Active ? to you allowed to Transfer to public mobile.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:29:17 GMT

Yes i like to transfer my PM number xxxxxxx to chatr sine Feb 5 and please return my money that you take it in Feb 8 to my credit card

We are customers like you. No personal information.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:26:40 GMT

Yes I need that PM transfer my number 4372438184 to chatr

Re: lost my card sim what i do

Yummy — Sat, 12 Feb 2022 00:26:57 GMT

Please REMOVE your phone number from your posts. This is public forum and you do not want spammers to have your real number....

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 00:28:09 GMT

@Sonia2022

in here all member we are customer like you and me.

please remove your number and contact customer support agent at my first post instructions link.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:28:23 GMT

I need PM mobile transfer my number and cancel my service since FEB 5th now im with chatr please return my money

Re: lost my card sim what i do

Yummy — Sat, 12 Feb 2022 00:28:48 GMT

@Sonia2022 wrote:
Yes i like to transfer my PM number xxxxxxx to chatr sine Feb 5 and please return my money that you take it in Feb 8 to my credit card
We are customers like you. No personal information.

The moment you port out your number, your PM account will be closed/deleted.

If you have autopay set up, it is good practice to remove it and remove your credit card from PM account so they do not charge you by accident!

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:29:59 GMT

i need help how im with chatr and public mobile still taking money of my credit card i need phone number to contact as soon as possible

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 00:41:32 GMT

@Sonia2022

we all customer like you and me and no one can go to any account.

and don't worry about it just contact them will help you.... you have to send it to them.

Re: lost my card sim what i do

Sonia2022 — Sat, 12 Feb 2022 00:46:49 GMT

Yes to transfer my number to chatr and i like that my service with PM was ended by feb 5 2022, please returm my money back chatr already send you a message that im done with PM

Re: lost my card sim what i do

VIP_Tech — Sat, 12 Feb 2022 01:00:32 GMT

@Sonia2022

send Private Messages to Customer Support Agent

lost my card sim what i do

darlicious — Sat, 12 Feb 2022 04:50:34 GMT

@Sonia2022

Here is the info you need to verify your account. They can further verify you thru your payment card details to approve a port request via written authorization once you satisfy the verification questions. Leave a detailed message explaining your dilemma.

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will not recieve a refund and even if you did you would then not be able to port your umber to chatr without an active account.

The chatr agent should have explained the porting process to you so you would have understood that not having the pm SIM card would require you to contact pm to make other arrangements to authorize the port.

If you decide to abandon the port a simply go with a new number with chatr then you can phone 1 855 4PUBLIC and enter your 10 digit phone number. Note your renewal date. The evening before your renewal date put a hold on your payment card before midnight eastern. The next morning call 1 855 4PUBLIC and enter your your phone number again and ensure your account is now suspended due to non payment. Your account and services will be cancelled and deactivated 90 days from that date.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.