topic Re: Free sim card in Get Support

Free sim card

Dalefin — Fri, 11 Feb 2022 21:17:14 GMT

Hi,

I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet.

Any ideas?

Re: Free sim card

VIP_Tech — Fri, 11 Feb 2022 21:19:18 GMT

Hi @Dalefin

get in touch with Customer Support Agent (publicmobile.ca)

with order info.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Free sim card

hTideGnow — Fri, 11 Feb 2022 21:28:34 GMT

@Dalefin yes, some customers reported the same problem too. just open a ticket with PM CS agent and they will send it back.

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.

Follow these these to get to ticket open page quicker:

1. Type: did not receive my sim card

2. Then click "Contact Us" ,

3. and then click "Click here to submit a ticket"

4. you will then direct to another page to open ticket.

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Free sim card

darlicious — Fri, 11 Feb 2022 22:25:51 GMT

@Dalefin

Contact customer support. If you want them to send you a replacement include the order # from your phone shipment, the shipping address and the email you used for the order. If you do not want to wait for the SIM card ask them for a credit to your account so once you activate and purchase a sim card from a local retailer and save the reciept to remit a copy of to pm via private messaging by contacting customer support again and using your original ticket reference # of today's inquiry.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Free sim card

computergeek541 — Fri, 11 Feb 2022 23:17:52 GMT

Re: Free sim card

esjliv — Fri, 11 Feb 2022 23:19:17 GMT

@Dalefin wrote:
Hi,
I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet.

Any ideas?

@Dalefin but you got your phone right?

Just missing the SIM card with it?...then yes, contact CSA as others provided.

If you didn't get your phone yet, the SIM should be with the phone shipment.