topic Re: Service in Get Support

Service

nanaji — Fri, 11 Feb 2022 20:15:31 GMT

I have reset all the setting in my iPhone but data is not working and I have quit a bit data usage left on my account .even my I message is not going through please help.
best regards

Re: Service

softech — Fri, 11 Feb 2022 20:17:41 GMT

@nanaji please check your iOS version. 8f it is 15.4 beta, you will have to downgrade it. maybe to 15.2.1 or 15.3. it is a known issue with PM network. Couple PM customers confirmed the issue and confirmed downgrade resolved the problem

Re: Service

nanaji — Fri, 11 Feb 2022 20:18:51 GMT

Thanks for your reply .so PM does not support iOS 15.4 beta? Which version they support then

Re: Service

softech — Fri, 11 Feb 2022 20:23:24 GMT

@nanaji

yup.. that version won't work on PM

more info with how to downgrade the OS here

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-cellular-data-on-iPhone-with-iOS-15-4-beta/m-p/784569#M521295

Re: Service

nanaji — Fri, 11 Feb 2022 20:28:19 GMT

Thanks for your fast reply .any idea when PB be fixing this issue?

Re: Service

softech — Fri, 11 Feb 2022 20:33:31 GMT

I think it is more an Apple issue or the Carrier profile could need to be updated.

Some Community members already reported that to Apple. Hopefully this will be resolved in later beta or in the final stable version

Re: Service

BKNS27 — Fri, 11 Feb 2022 20:37:04 GMT

@nanaji

The latest public IOS 15.3.1 update was available yesterday to work on PM.

It is an Apple issue not PM.

Re: Service

VIP_Tech — Fri, 11 Feb 2022 20:37:12 GMT

Hi @nanaji

1. try reset your network settings,and test it,

2. downgrade iOS.. How to uninstall iOS or iPadOS beta software - Apple Support

Re: Service

nanaji — Fri, 11 Feb 2022 20:53:25 GMT

Not according to 3rd level of apple support.how do you figure out it’s I have work phone with ios15.3.1 on Rogers network no apple issue on phone.

Re: Service

nanaji — Fri, 11 Feb 2022 20:53:57 GMT

Thanks try this but didn’t work.

Re: Service

VIP_Tech — Fri, 11 Feb 2022 21:16:10 GMT

@nanaji

which version iOS you have ?

maybe you use all data then is will be stop until next renewal cycle, or purchase Add-ons.

Re: Service

softech — Fri, 11 Feb 2022 21:33:25 GMT

@nanaji so, what exact version is your iOS, it helps to determine the next troubleshooting step

Re: Service

nanaji — Fri, 11 Feb 2022 21:50:45 GMT

Hi I have 15.4. Beta version with last updated yesterday.

Re: Service

nanaji — Fri, 11 Feb 2022 22:03:29 GMT

Hi it’s 15.4 .just restore the whole phone still data is not working.

Re: Service

VIP_Tech — Fri, 11 Feb 2022 22:22:43 GMT

@nanaji

then try to downgrade iOS.. How to uninstall iOS or iPadOS beta software - Apple Support

and test it.

Re: Service

softech — Fri, 11 Feb 2022 22:56:37 GMT

@nanaji what version of iOS after you downgrade?

Re: Service

nanaji — Fri, 11 Feb 2022 23:11:52 GMT

I wish I know about PB issue before I upgraded I will use a older phone until pb is compatible.what a shame

Re: Service

softech — Fri, 11 Feb 2022 23:40:53 GMT

@nanaji it is an APN issue. Look like the OS took Telus APN, which is slightly different. Not sure if it is Apple's fault or PM's

your downgraded your OS? if your did, make sure your confirm you now have the latest PM Carrier Profile

Re: Service

Coreyb — Sat, 12 Feb 2022 00:58:20 GMT

I had this same issue, it is in fact an APN setting, I have a link that was given to me from PM to download a profile to correct the issue

I am still on the beta but this fix worked on both my and my girlfriends iPhones

what are the rules for posting links. Sry I'm new

Re: Service

nanaji — Sat, 12 Feb 2022 01:41:31 GMT

Much appreciated if link is provided for PM.