topic Forgotten Security Questions in Get Support

Forgotten Security Questions

Susiesikuliaq — Fri, 11 Feb 2022 20:03:24 GMT

I need help to get into my self serve

esjliv — Fri, 11 Feb 2022 20:08:08 GMT

@Susiesikuliaq wrote:
I need help to get into my self serve

@Susiesikuliaq ask customer support to help if you cannot use the forgot your password option.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: sorry, I should have asked...was an account ever created? If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Also note, any account in nonpay/suspended status for over 90 days is permanently closed (including access to self serve).

BKNS27 — Fri, 11 Feb 2022 20:09:08 GMT

Only the CS_Agent can help you with login to your Self Serve account but they will need your security PIN, email address, phone number etc.

VIP_Tech — Fri, 11 Feb 2022 20:34:04 GMT

will reset.

Yummy — Fri, 11 Feb 2022 23:27:46 GMT

Only PM agent can help you with account issues.

If ticketing does not work, send them direct private mail as per links provided.