topic Re: Payment in Get Support

Payment

Gdouce52 — Fri, 11 Feb 2022 18:58:07 GMT

My credit card was compromised and I need to add another credit card for auto pay. Everytime I enter the info it says my credit card company will not approve it. I contacted my credit card company and they say it is Public Mobile's fault

Re: Payment

VIP_Tech — Fri, 11 Feb 2022 19:00:31 GMT

Hi @Gdouce52

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,

re-enter,, if not go through get in touch with Customer Support Agent (publicmobile.ca)

to remove fraud lock,

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

Re: Payment

dabr — Fri, 11 Feb 2022 19:05:18 GMT

@Gdouce52 Along with clearing your cache/cookies and using incognito mode make sure you are entering your name/address exactly as it appears on your CC statement and no spaces for the postal code.

Re: Payment

esjliv — Fri, 11 Feb 2022 19:10:18 GMT

@Gdouce52 wrote:
My credit card was compromised and I need to add another credit card for auto pay. Everytime I enter the info it says my credit card company will not approve it. I contacted my credit card company and they say it is Public Mobile's fault

@Gdouce52 yeah, probably Public Mobile's issue, no doubt.

If you had too many attempts you may have temporarily start a fraud-lock, which will be released after a waiting period.

So wait an hour and try again.

But try again, if you only had a couple failed attempts.

See acceptable credit cards, and payment information, posted here:

https://www.publicmobile.ca/en/ns/get-help/articles/pay-for-your-services-online

Re: Payment

BKNS27 — Fri, 11 Feb 2022 19:53:25 GMT

@Gdouce52

Try the Microsoft Edge browser or CCI (clear cache, cookie and go incognito) on your existing browser.

Re: Payment

darlicious — Sat, 12 Feb 2022 09:07:02 GMT

@Gdouce52

Just out of curiosity your compromised card wasn't the result of KOODO TOP UP REAPPROV charge that appeared on your statement? If so and a chargeback to public mobile is about to occur because public mobile charges sometimes show up as a KOODO charge then you need to get ahead of this happening otherwise a temporary account suspension is looming and a major headache. If not then you can safely ignore this post.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.