topic Re: Phone deactivated in Get Support

Phone deactivated

Randallb57 — Sat, 12 Feb 2022 02:52:41 GMT

Why has my phone been deactivated while traveling through the USA? My account is in good standing.

Re: Phone deactivated

softech — Fri, 11 Feb 2022 15:13:30 GMT

@Randallb57 do you have no service in USA or your account got deactivated?

you need to buy US roaming addon to use the service is USA

Re: Phone deactivated

Dunkman — Fri, 11 Feb 2022 15:17:27 GMT

@Randallb57

Did you purchase a 10 day US roaming package while in the USA?

Is your account status active or suspended?

You should be able to receive texts while in the USA without a roaming package. Otherwise, other services like call, data and outgoing texts needs a 10 day roaming package.

Re: Phone deactivated

BKNS27 — Fri, 11 Feb 2022 16:14:35 GMT

@Randallb57

There no Telus towers in the USA but if you purchased roaming, PM will switch to AT&T or T-Mobile towers to make your calls.

Re: Phone deactivated

Yummy — Fri, 11 Feb 2022 16:26:07 GMT

Do you mean your phone is not working while being in USA?

If you account says 'active' then your PM phone is in good standing and should work while in Canada BUT if you did not buy US add-on(s) then you will not have service while in US

US Roaming for 10 day packages

Unlimited U.S. Talk, Text and 250MB Data Bundle = $20

Unlimited U.S. Talk and Text Bundle = $15

Unlimited U.S. Talk Only = $8

Unlimited U.S. Text Only = $8

U.S. Data Only for 10 day packages

250MB = $10

500MB = $15

1GB = $20

Re: Phone deactivated

VIP_Tech — Fri, 11 Feb 2022 18:51:02 GMT

Hi @Randallb57

if your account Status Active, then you need to purchase 10 day U.S. Roaming Package to you can use the service in U.S.

How To Purchasing Add-Ons using your Self-Serve account (publicmobile.ca)

after purchase successfully, Reboot device.